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Frequently asked questions OCBC RoboInvest Frequently asked questions Useful forms OCBC RoboInvest Frequently asked questions Useful forms Frequently asked questions Request for a cheque book Cheque book application Apply for a cheque book via OCBC Internet Banking or the OCBC app. Requests submitted before 7pm (Monday to Friday) and 5pm (Saturday) will take immediate effect. Requests submitted after these timings will be processed the next working day. OCBC Internet Banking Log in to Internet banking with your Access Code and PIN At the top menu, click on Customer service > Cheque services > Request cheque book OCBC app Log in to OCBC app. Tap on the "More" icon on the bottom navigation bar Tap on Deposit account settings > View cheque services > Request for cheque book Follow the on-screen instructions. Note: We charge a fee of S$10 per cheque book for SGD cheque book. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days. If you need a cheque book urgently, please call us at 1800 363 3333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays. You can also apply for OCBC Deposit Account by completing the cheque book request form . Request for a cheque book Cheque book application Apply for a cheque book via OCBC Internet Banking or the OCBC app. Requests submitted before 7pm (Monday to Friday) and 5pm (Saturday) will take immediate effect. Requests submitted after these timings will be processed the next working day. OCBC Internet Banking Log in to Internet banking with your Access Code and PIN At the top menu, click on Customer service > Cheque services > Request cheque book Log in to OCBC app. Tap on the "More" icon on the bottom navigation bar Tap on Deposit account settings > View cheque services > Request for cheque book Follow the on-screen instructions. We charge a fee of S$10 per cheque book for SGD cheque book. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days. If you need a cheque book urgently, please call us at 1800 363 3333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays. You can also apply for OCBC Deposit Account by completing the cheque book request form . Lost cheque / cheque book Cheque book application Apply for your cheque book on OCBC Deposit Account by completing the cheque book request form . OCBC Internet banking Login to OCBC Internet banking Enter your access code, PIN and one-time password Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services” Select “Stop Cheque Request” from the left side menu Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day. Phone banking Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press *3 and enter your phone banking access code and PIN followed by # Select 1 for Balance and transaction Select 1 for Balance Select 2 for Banking Accounts and select account Select 3 for Cheque Transaction Select 3 for Stop Cheque Enter cheque number Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Requests submitted before 10pm daily will take immediate effect. Requests submitted after 10pm will take effect on the next working day. Lost cheque / cheque book Cheque book application Apply for your cheque book on OCBC Deposit Account by completing the cheque book request form . OCBC Internet banking Login to OCBC Internet banking Enter your access code, PIN and one-time password Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services” Select “Stop Cheque Request” from the left side menu Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day. Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press *3 and enter your phone banking access code and PIN followed by # Select 1 for Balance and transaction Select 1 for Balance Select 2 for Banking Accounts and select account Select 3 for Cheque Transaction Select 3 for Stop Cheque Enter cheque number Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Requests submitted before 10pm daily will take immediate effect. Requests submitted after 10pm will take effect on the next working day. Status of issued cheque OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over "Customer Service” and select “Cheque services” Select “Cheque Status Inquiry” and click on the respective account OCBC app Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings” > “Access cheque services” Select “Check cheque status" Follow the OCBC app instructions To stop a cheque today, make sure you submit your request before 7pm, from Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day. A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques. OCBC Internet banking secured email Login to OCBC Internet banking Enter your access code, PIN and one-time password Scroll over “Mailbox” and click on “Compose Mail” Be informed on cheque status after the cheque has been presented to the bank. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Be informed on cheque status after the cheque has been presented to the bank. Status of issued cheque OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over "Customer Service” and select “Cheque services” Select “Cheque Status Inquiry” and click on the respective account Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings” > “Access cheque services” Select “Check cheque status" Follow the OCBC app instructions To stop a cheque today, make sure you submit your request before 7pm, from Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day. A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques. OCBC Internet banking secured email Login to OCBC Internet banking Enter your access code, PIN and one-time password Scroll over “Mailbox” and click on “Compose Mail” Be informed on cheque status after the cheque has been presented to the bank. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Be informed on cheque status after the cheque has been presented to the bank. Cheques addressed to two or more payees Such cheques can be deposited into a joint account belonging to all or either one person's personal account, depending on how the cheque is written. If cheque is issued to all the Payees (e.g. Payee A and Payee B and Payee C etc.), cheque can be deposited to: A joint account operated with a single signing authority belonging to all the Payees. A joint account operated with joint signing authority belonging to all the Payees. If cheque is issued to a Payee and/or another Payee(s) (e.g. Payee A and/or Payee B and/or Payee C etc.), cheque can be deposited to: A joint account operated with a single signing authority belonging to all the Payees. A joint account operated with joint signing authority belonging to all the Payees. Any of a named Payee’s personal account. Cheques addressed to two or more payees Such cheques can be deposited into a joint account belonging to all or either one person's personal account, depending on how the cheque is written. If cheque is issued to all the Payees (e.g. Payee A and Payee B and Payee C etc.), cheque can be deposited to: A joint account operated with a single signing authority belonging to all the Payees. A joint account operated with joint signing authority belonging to all the Payees. If cheque is issued to a Payee and/or another Payee(s) (e.g. Payee A and/or Payee B and/or Payee C etc.), cheque can be deposited to: A joint account operated with a single signing authority belonging to all the Payees. A joint account operated with joint signing authority belonging to all the Payees. Any of a named Payee’s personal account. Cheque payee name For a cheque to clear into an OCBC account, one of the requirements is that the payee’s name has to be in full and match our records. Cheques with incomplete names or variations which do not match our records may be returned. Cheque payee name For a cheque to clear into an OCBC account, one of the requirements is that the payee’s name has to be in full and match our records. Cheques with incomplete names or variations which do not match our records may be returned. Terminate GIRO How to terminate your GIRO payment arrangement? OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over “Payments & Transfers” and select “GIRO services” Select “GIRO arrangements” Search for the GIRO arrangement under the current or saving account it is paid from Select “GIRO arrangement” and click “Terminate” OCBC Digital Log in to OCBC Digital app. Tap on the menu bar on the top left of the screen. Tap on “Pay”. Select “GIRO services". Select “View or terminate GIRO”. Follow the mobile banking instructions. You can also go to any of our branches or call us at 1800 363 3333 Note: You can only terminate GIRO arrangements that are currently active. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB. When will the termination take effect? If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means. How to terminate your GIRO payment arrangement? OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over “Payments & Transfers” and select “GIRO services” Select “GIRO arrangements” Search for the GIRO arrangement under the current or saving account it is paid from Select “GIRO arrangement” and click “Terminate” OCBC Digital Log in to OCBC Digital app. Tap on the menu bar on the top left of the screen. Tap on “Pay”. Select “GIRO services". Select “View or terminate GIRO”. Follow the mobile banking instructions. You can also go to any of our branches or call us at 1800 363 3333 Note: You can only terminate GIRO arrangements that are currently active. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB. How to terminate your GIRO payment arrangement? OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over “Payments & Transfers” and select “GIRO services” Select “GIRO arrangements” Search for the GIRO arrangement under the current or saving account it is paid from Select “GIRO arrangement” and click “Terminate” Log in to OCBC Digital app. Tap on the menu bar on the top left of the screen. Select “GIRO services". Select “View or terminate GIRO”. Follow the mobile banking instructions. You can also go to any of our branches or call us at 1800 363 3333 You can only terminate GIRO arrangements that are currently active. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB. When will the termination take effect? If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means. When will the termination take effect? If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means. Returned / bounced cheque As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment. Returned / bounced cheque As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment. Stop cheque payment You can stop your cheque payment through OCBC Internet Banking or the OCBC app. OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services” Select “Stop Cheque Request” from the left side menu Be informed on cheque status after the cheque has been presented to the bank. OCBC Digital Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings” > “Access cheque services” Select “Stop cheque payment” Follow the OCBC app instructions Stop cheque payment You can stop your cheque payment through OCBC Internet Banking or the OCBC app. OCBC Internet Banking Log in to OCBC Internet Banking Enter your access code, PIN and one-time password Scroll over “Customer Service” and under “Accounts & cheques” > “Cheque services” Select “Stop Cheque Request” from the left side menu Be informed on cheque status after the cheque has been presented to the bank. Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings” > “Access cheque services” Select “Stop cheque payment” Follow the OCBC app instructions Validity period of cheques Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque. Validity period of cheques Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque. Request for banking statement OCBC Internet banking Login to OCBC Internet banking Enter your access code, PIN and one-time password Click on “View Account” and Select “Overview” and scroll down to “Deposits” and click on the required account number Select “Documents” Select “Account Type” , “From” and “To” date to view Note: The account is required to be tagged to your OCBC Internet banking service. OCBC Internet banking secured email Log in to OCBC Internet Banking with your Access Code and PIN Select “View accounts” in the top navigation bar Select “Manage Documents” Uncheck the boxes for the corresponding account(s) to receive paper statements Branch Locate branch You will receive the banking statement within 7 working days via mail. Request for banking statement OCBC Internet banking Login to OCBC Internet banking Enter your access code, PIN and one-time password Click on “View Account” and Select “Overview” and scroll down to “Deposits” and click on the required account number Select “Documents” Select “Account Type” , “From” and “To” date to view OCBC Internet banking secured email Log in to OCBC Internet Banking with your Access Code and PIN Select “View accounts” in the top navigation bar Select “Manage Documents” Uncheck the boxes for the corresponding account(s) to receive paper statements You will receive the banking statement within 7 working days via mail. Make a new SGD fixed deposit placement Branch Locate branch Placements will be processed immediately. Online banking To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us. Login to online banking Enter your access code, PIN and one-time password Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit" Select the Time Deposit account number for the new placement. Select the currency and indicate the amount Select the term Select the funding amount Read and agree to the terms and conditions Preview the placement details and indicative interest rate and click “Next” The placement will be processed and indicated in theTime Deposit Account Fixed deposit placement hours: Monday to Friday, 9.20am to 6pm We will process instructions received outside these hours on the next working day (public and currency holidays excluded). Foreign Currency Fixed Deposit: Your fixed deposit will be placed within 2 working days (public and currency holidays excluded) after we receive your instructions. If you withdraw your time deposit before it matures, you may incur an early withdrawal fee (depending on the length of the remaining tenor and prevailing penalty rate) and earn no or lower interest. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day. Make a new SGD fixed deposit placement Placements will be processed immediately. To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us. Login to online banking Enter your access code, PIN and one-time password Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit" Select the Time Deposit account number for the new placement. Select the currency and indicate the amount Select the term Select the funding amount Read and agree to the terms and conditions Preview the placement details and indicative interest rate and click “Next” The placement will be processed and indicated in theTime Deposit Account Fixed deposit placement hours: Monday to Friday, 9.20am to 6pm We will process instructions received outside these hours on the next working day (public and currency holidays excluded). Foreign Currency Fixed Deposit: Your fixed deposit will be placed within 2 working days (public and currency holidays excluded) after we receive your instructions. If you withdraw your time deposit before it matures, you may incur an early withdrawal fee (depending on the length of the remaining tenor and prevailing penalty rate) and earn no or lower interest. Customer service centre Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day. Withdraw SGD fixed deposit Branch Locate branch Withdrawals will take immediate effect. Customer service centre To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account. Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Withdrawals will take effect in 1 working day Online banking To withdraw a fixed deposit online, you need to submit Time Deposit Instruction form via Internet Banking. Log in to online banking Enter your access code, PIN and one-time password Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form Key in the details Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Withdraw SGD fixed deposit Withdrawals will take immediate effect. Customer service centre To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account. Dial 1800 363 3333 or (65) 6363 3333 if overseas Select language Press 0 and select 2 for Banking Withdrawals will take effect in 1 working day To withdraw a fixed deposit online, you need to submit Time Deposit Instruction form via Internet Banking. Log in to online banking Enter your access code, PIN and one-time password Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form Key in the details Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Enter your access code, PIN and one-time password Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form Key in the details Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form Key in the details Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Key in the details Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Read and agree to the terms and conditions Preview the placement details and click “Next” The request will be processed Preview the placement details and click “Next” The request will be processed The request will be processed How to remit money overseas View the step-by-step guide on how to remit money overseas online via OCBC Digital app . View the step-by-step guide on how to remit money overseas online via OCBC Internet Banking . How to remit money overseas View the step-by-step guide on how to remit money overseas online via OCBC Digital app . View the step-by-step guide on how to remit money overseas online via OCBC Internet Banking . Link/Delink account to OCBC Internet Banking You can manage your accounts for access and transactions via OCBC Internet Banking. To link/delink your accounts to OCBC Internet Banking. Via OCBC Internet Banking (desktop): Log in with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Account & Cheques” > “Link/delink account for OCBC internet banking" Select your accounts to link or delink. Click “Next” to proceed and complete your request. Via OCBC app: Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings" Select “Link/delink account” Select your accounts to link or delink. Tap "Confirm" to complete your request. Link/Delink account to OCBC Internet Banking You can manage your accounts for access and transactions via OCBC Internet Banking. To link/delink your accounts to OCBC Internet Banking. Via OCBC Internet Banking (desktop): Log in with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Account & Cheques” > “Link/delink account for OCBC internet banking" Select your accounts to link or delink. Click “Next” to proceed and complete your request. Log in to OCBC app Tap on the “More” icon in the bottom navigation bar Tap on “Deposit account settings" Select “Link/delink account” Select your accounts to link or delink. Tap "Confirm" to complete your request. Link/Delink account for use at ATMs and for NETS purchases You can manage accounts for use with your cards for use at ATMs and for NETS purchases. To manage linking or delinking of accounts. Via OCBC Internet Banking (desktop): Link/Delink account for use at ATMs: Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Link/delink cards for ATM transactions”. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card. Click “Next” to proceed and complete your request. Link/Delink account for use for NETS purchases: Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Manage NETS contactless”. Select the “Active” checkbox to link or delink to the selected card. Via OCBC app: Link/Delink account for use at ATMs: Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Go to on "Card services". Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Link/Delink account for use for NETS purchases: Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Tap on "Card services". Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Link/Delink account for use at ATMs and for NETS purchases You can manage accounts for use with your cards for use at ATMs and for NETS purchases. To manage linking or delinking of accounts. Via OCBC Internet Banking (desktop): Link/Delink account for use at ATMs: Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Link/delink cards for ATM transactions”. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card. Click “Next” to proceed and complete your request. Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Link/delink cards for ATM transactions”. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card. Click “Next” to proceed and complete your request. On the top menu, select "Customer Service" > “Card services” > “Link/delink cards for ATM transactions”. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card. Click “Next” to proceed and complete your request. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card. Click “Next” to proceed and complete your request. Click “Next” to proceed and complete your request. Link/Delink account for use for NETS purchases: Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Manage NETS contactless”. Select the “Active” checkbox to link or delink to the selected card. Login with your OCBC Internet Banking Access Code and PIN. On the top menu, select "Customer Service" > “Card services” > “Manage NETS contactless”. Select the “Active” checkbox to link or delink to the selected card. On the top menu, select "Customer Service" > “Card services” > “Manage NETS contactless”. Select the “Active” checkbox to link or delink to the selected card. Select the “Active” checkbox to link or delink to the selected card. Link/Delink account for use at ATMs: Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Go to on "Card services". Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Go to on "Card services". Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Tap on the “More” icon in the bottom navigation bar Go to on "Card services". Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Go to on "Card services". Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Select "Link account to card". Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card. Tap "Confirm" to complete your request. Tap "Confirm" to complete your request. Link/Delink account for use for NETS purchases: Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Tap on "Card services". Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Login to OCBC app. Tap on the “More” icon in the bottom navigation bar Tap on "Card services". Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Tap on the “More” icon in the bottom navigation bar Tap on "Card services". Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Tap on "Card services". Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Select “Manage NETS contactless“ Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Use the Toggle button to link or delink to the selected card. Tap "Confirm" to complete your request. Tap "Confirm" to complete your request. Passbook Transaction Reference Codes Mnemonic code Description ATM ATM Transaction BP Bill Payment CAT CashCard Top-Up CLC Late Cheque Deposit CLS Close Account CD Cheque Deposit CSL Consolidated Item DEP Cash Deposit EC Error Correction EPS Electronic Payment for Shares ESA Electronic Security Application GIR GIRO HCQ House Transfer HSE Housing Loan-GIRO INB Internet Banking Transaction INT Interest NRM EasiRemit NTO No-Book Transfer Deposit NTS NETS NTW No-Book Transfer Withdrawal PER Personal Loan – GIRO PHN Phonebank Transaction RWD Smartchange Reward SAL Salary Credit SAT Shared ATM SC Service Charge SGS SGS T-Bill/Bond Application SMC Spare Change STP ATM Stamps TFR Funds Transfer TOP Top-Up TRD Transfer / Coin Deposit TRW Transfer Withdrawal UPD Update WD Cash Withdrawal For other 3 letter mnemonic codes, please refer to this guideline . Passbook Transaction Reference Codes For other 3 letter mnemonic codes, please refer to this guideline . Close a Deposit Account Account Closure is permanent, and cannot be reinstated. Close Account via Form Complete the Account Closure form . Close Account via Branch Locate Branch Complete an Account Closure form at Branch to close account. Close Joint-All Account For closure of Joint-All accounts, all account holders are required to be present at an OCBC branch. Close a Deposit Account Account Closure is permanent, and cannot be reinstated. Close Account via Form Complete the Account Closure form . Close Account via Branch Complete an Account Closure form at Branch to close account. Close Joint-All Account For closure of Joint-All accounts, all account holders are required to be present at an OCBC branch. Are you sure you want to leave our site? You are leaving the OCBC Bank website and about to enter a third party website that OCBC Bank has no control over and is not responsible for. Before you proceed to use the third party website, please review the terms of use and privacy policy of their website. OCBC Bank’s Conditions of Access and Privacy and Security Policies do not apply at third party websites.