Only BT’s hybrid broadband is backed up by EE, the UK’s best network. Only BT’s hybrid broadband is backed up by EE, the UK’s best network. The first broadband in the UK that’s backed up by mobile for an unbreakable home connection Get the help you need, when you need it with Home Tech Experts You'll get access to our Home Tech Experts available for in-home or contactless appointments in 2 hour slots, 7 days a week. They can help with repairs or make sure your connection is perfectly set up. Plus, they'll come round once a year to make sure your broadband is working perfectly for how you use it. All at no extra cost. Speeds you can rely on day and night You get more when you have BT Halo Get more from BT Mobile with double mobile data If you've got BT Mobile, we'll double your mobile data. And we'll do the same for anyone else in your household with BT Mobile. And get double mobile data on EE mobile As a BT Halo customer, you'll be able to get double mobile data when you join EE mobile. Plus you'll get 10% off your EE mobile plan every month. Never pay more than a new customer with our price promise We promise you’ll never pay more than a new customer when you renew your contract. BT Halo comes in two options. Learn more about the features and find the right fit for your home New Hybrid Connect works hand in hand with your Smart Hub 2 to automatically connect you to EE's network. So, if you're moving home or your broadband line goes down, you'll have a back-up connection. As soon as we see your Hybrid Connect kick in, we get to work. And as soon as we've got things sorted, it'll switch back again. Just like that. Only our hybrid broadband is backed up by EE's network for an unbreakable connection. We're so confident that our Complete Wi-Fi discs will give you reliable wi-fi in every room that we offer a £100 money-back guarantee. They create a single seamless network around your home. One disc is normally enough, but we'll send you up to two more if you're not fully covered - at no extra cost. You can use our app to work out where to place them, in order to get the best connection. Our powerful Smart Hub 2 comes with wi-fi controls, so you can pause the internet and manage your family's screen time. It can support multiple connections for your family, such as working from home, gaming and home schooling. And it's ready for Full Fibre, Digital Voice and your smart home devices. You'll get a free upgrade to Full Fibre 100 as soon as it's available in your area - giving you an ultrafast connection direct to your door. It's powered by the UK's most reliable broadband technology and delivers game changing speeds so you can connect over 100 devices. You can book our Home Tech Experts in 2 hour slots, 7 days a week for wi-fi help at no extra cost. So you can get help with your tech, without ever being held up. Call us and we'll come to you – whether that’s to set up a new service, fix a problem or help you get the best out of your tech. Or if you prefer, we also offer a contactless service for setting up new products and services. We'll even come round once a year to make sure your broadband is working perfectly for how you use it. All at no extra cost.

With BT Halo 3+ , our Smart Hub 2 and new Hybrid Connect work together, automatically connecting you to EE's mobile network if needed. You don’t have to do a thing. And you won't need a 4G Mini Hub. With BT Halo 3 , if you're moving home or have any issues with your broadband connection just let us know and we'll send you a 4G Mini Hub to keep you connected. We'll also turn on unlimited mobile data if you have BT Mobile and report a fault with your broadband. So you can keep doing what you need without worrying about the cost. We promise you'll never pay more than a new customer when you renew your contract. No exceptions. If you’ve got BT Mobile, we'll double your mobile data. And we'll do the same for anyone in your household with BT Mobile. Plus, we'll do the same for you or anyone in your house with EE mobile if they upgrade their plan or add a new one. UK'S best network: Rankings based on the RootMetrics® UK RootScore® Report: H2 (Jul-Dec) 2021. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details. Frequently asked questions BT Halo 1 and BT Halo 2 are no longer available for sale. We've replaced them with our new, improved BT Halo 3 and BT Halo 3+ packages from 5 February 2021. If you're on BT Halo 1 or BT Halo 2 at the moment your contract will continue as normal. You'll be able to upgrade to a Halo 3 or Halo 3+ package to take advantage of these new benefits. If you can get a good 4G signal where you live, you should be able to get Hybrid Connect. If you're already with us, you'll always be offered the best deal to take Hybrid Connect as part of a BT Halo 3+ package. If you're a new customer, you'll be able to get it with BT Halo 3+ or add it when you're ordering your broadband package. The good news is around 85% of BT customers should be in an area with eligible 4G signal strength. We want to provide the best service for your needs, so if you don't have a strong enough 4G signal we won't offer you BT Halo 3+ or Hybrid Connect as an add on. That's because we don't think it'll improve your connection at the moment. We'll offer you BT Halo 3 with Complete Wi-Fi instead. If you have Hybrid Connect and you lose your broadband connection, your Smart Hub 2 will wait a short time to see if the broadband comes back up. If it doesn't then it will automatically switch over to the EE mobile network. This takes about two to three minutes in total. Once your broadband connection is working again, your Smart Hub 2 will make sure the connection is stable before moving you back over. You'll stay connected to the mobile network for at least 15 minutes. Your devices will remain connected to your Smart Hub 2 throughout – you won't have to do anything. The data you use when your Hybrid Connect is connecting you to the mobile network is all included in your package. If there's a problem with your broadband and Hybrid Connect has switched you to the mobile network, you'll get speeds of up to 30Mb download and 5Mb upload. When you're connected to the mobile network using Hybrid Connect, the actual speed you get may vary depending on the mobile signal you're getting or how busy the mobile network is in your area. You'll still be able to do most of the things you do with your broadband connection. Browsing, streaming and smart TVs, doorbells, thermostats and other smart home devices will all work. There's a couple of exceptions: You won't be able to make or receive digital calls using Digital Voice. If you've got BT TV you'll also notice a couple of differences to your service. All Freeview channels and streaming services (like Netflix and iPlayer) will work but any BT TV multi-cast or subscription channels (like BT Sport) will only work via the app and not through the guide on the set top box. Once your broadband connection is back up and running, everything will start working normally again. Complete Wi-Fi extends your wi-fi signal all around your home. The Wi-Fi Discs work with the Hybrid Connect device too, so they'll work to extend your signal whether you're connected to the broadband or mobile network. We can't guarantee minimum speeds when you're connected to the mobile network, so while you're connected to the mobile network you won't be covered by our Complete Wi-Fi Guarantee. For further terms see http://www.bt.com/legalstuff All BT Halo packages include access to Home Tech Experts. When you take BT Halo 3 or BT Halo 3+, you can choose to book a Home Tech Expert visit as part of your order if you need a little extra help with the set-up of your new kit. If you don't want to book one then, you can always come back and book it later. You can find out how by logging into MyBT. You can also book an annual home health check after 12 months, to make sure your set-up is keeping up with your needs. It's based on the charge for services if bought separately by a non-Halo customer over a two year contract. It breaks down like this: Hybrid Connect costs £7 a month (£168 over a 24-month contract) Complete Wi-Fi costs £10 a month (£240 over a 24-month contract, assuming one Wi-Fi Disc) Home Tech Experts costs £40 per visit (£80 over a 24-month contract assuming one visit for set-up, and one annual tech health check). Important information The legal stuff Δ Each year from March 2021 the price of your SIM Only, Family SIM, Data Only SIM, tablet, mobile phone (including plans, monthly add-ons, call, text and data charges), mobile broadband, broadband, Landline (including call charges, features, add-ons and plans), TV and Sport (including TV and Sport add-ons) will increase by the Consumer Price Index rate of inflation, published in January each year plus 3.9%. Other terms prices & products, might also change during your contract. See http://www.bt.com/legalstuff for details.