Get help with your Microsoft account How to sign in to a Microsoft account How to sign in to Hotmail How to sign in to Outlook.com Using a public computer Sign out of Hotmail or Outlook.com Sign out everywhere What is a Microsoft account What's the difference between accounts Create a new Microsoft account Change known password Reset forgotten password Help with account recovery Account recovery code Can't recover an account Username lookup Check products and services Check if email is an account Username has stopped working Add a way to verify sign-in Remove a way to sign in Security info pending Troubleshoot verification codes Account is locked Too many times with an incorrect password error Recover a hacked account Help us secure your account Account security tools Change your name or address Change your email address Add an email address Change your birthdate Verify your age FAQs about age verification Change your profile picture Change your Windows user account name Manage ads and promotional emails

Change payment methods Combining Microsoft accounts Reusing phone numbers Which account do you want to use? Link your Google account Register or remove devices Rename your Windows device Lock a lost device How to trade in a device Close an account Reopen your Microsoft account Subscriptions help Manage your work or school account If you have previously added security information (a way to prove it's you when you sign in), follow the steps below. If you have not set up any security information, read check your products or services to find your username. If you know your username and password, but they have stopped working, read My username and password have stopped working . Look up a forgotten username using other information Look up your username using your security contact phone number or email address. Search Look up your username using your security contact phone number or email address. Request a security code to be sent to the phone number or email you used. Request a security code to be sent to the phone number or email you used. Enter the code and select Next . Enter the code and select Next . We'll then show a hint of the username, in this format: j********@outlook.com Tip A phone number or other email address may be used as sign-in security information for more than one account. If you don't recognize the phone or email hints, read My username and password have stopped working . We'll then show a hint of the username, in this format: j********@outlook.com A phone number or other email address may be used as sign-in security information for more than one account. If you don't recognize the phone or email hints, read My username and password have stopped working . You weren't able to find your username If the username lookup wasn't successful, try looking for your Microsoft account username within other products or services that you know are associated with that account. Read check your products or services to find out how. If you know your username and password, but they have stopped working, read My username and password have stopped working . How to check if your email address is a Microsoft account Need more help? If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. Contact Support For technical support, go to Contact Microsoft Support , enter your problem and select Get Help . If you still need help, select Contact Support to be routed to the best support option. To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details. Thank you for your feedback!