Get help with your Microsoft account How to sign in to a Microsoft account How to sign in to Hotmail How to sign in to Outlook.com Using a public computer Sign out of Hotmail or Outlook.com Sign out everywhere What is a Microsoft account What's the difference between accounts Create a new Microsoft account Change known password Reset forgotten password Help with account recovery Account recovery code Can't recover an account Username lookup Check products and services Check if email is an account Username has stopped working Add a way to verify sign-in Remove a way to sign in Security info pending Troubleshoot verification codes Account is locked Too many times with an incorrect password error Recover a hacked account Help us secure your account Account security tools Change your name or address Change your email address Add an email address Change your birthdate Verify your age FAQs about age verification Change your profile picture Change your Windows user account name Manage ads and promotional emails Change payment methods Combining Microsoft accounts Reusing phone numbers Which account do you want to use? Link your Google account Register or remove devices Rename your Windows device Lock a lost device How to trade in a device Close an account Reopen your Microsoft account Subscriptions help Manage your work or school account How to change the date of birth varies depending on the current listed age and local laws requiring parental or guardian consent. Select the section below to learn more, depending on your age or error message. I'm an adult but Microsoft thinks I'm a child Parent or guardian consent is required for this account It's a child account Can a child edit their own Microsoft account date of birth How to change a birth date on an adult's Microsoft account: Edit your Microsoft account profile using the credentials of the account you wish to update. Sign in Edit your Microsoft account profile using the credentials of the account you wish to update. Make your changes and select Save . Make your changes and select Save . I'm an adult, but Microsoft thinks I'm a child

If you are an adult but have the wrong birth date on the account, how you correct your date of birth depends on whether consent has been given for your account or not. Start by checking your Microsoft account profile information. Sign in to your Microsoft account profile at account.microsoft.com/profile/edit-profile-information . Sign in Sign in to your Microsoft account profile at account.microsoft.com/profile/edit-profile-information . If you see your profile information but cannot edit it, follow the does have consent steps below. If you see a message when you sign in which says, "Parent or guardian consent is required for this account." follow the does not have consent steps below. Steps if your account does not have consent. Sign in to login.live.com to initiate a consent request. Sign in Sign in to login.live.com to initiate a consent request. Select I'm a parent or guardian . Select I'm a parent or guardian . Sign in with any adult personal Microsoft account or create a new dummy adult account at the sign-in/sign-up screen shown. Tip To be an adult, the account holder needs to be at least 18 years old, except in Canada where they need to be at least 19 years old. Sign in with any adult personal Microsoft account or create a new dummy adult account at the sign-in/sign-up screen shown. To be an adult, the account holder needs to be at least 18 years old, except in Canada where they need to be at least 19 years old. Give consent by selecting Yes, I agree at the bottom of the consent form. Give consent by selecting Yes, I agree at the bottom of the consent form. Select Family Safety to complete the operation. Select Family Safety to complete the operation. Review the accounts you have given consent for at account.live.com/mykids.asp Review the accounts you have given consent for at account.live.com/mykids.asp For your own name, select Edit this child's personal info and then follow the instructions. For your own name, select Edit this child's personal info and then follow the instructions. Steps if your account does have consent. Using the adult Microsoft account that gave consent to the account, sign in to Manage child accounts at account.live.com/mykids.aspx Sign in Using the adult Microsoft account that gave consent to the account, sign in to Manage child accounts at account.live.com/mykids.aspx Select Edit this child's personal info and then follow the instructions. Select Edit this child's personal info and then follow the instructions. Parent or guardian consent is required for this account If you see a message when you sign in which says, "Parent or guardian consent is required for this account." follow the steps below to adjust the date of birth on your child account. Sign in to login.live.com to initiate a consent request. Sign in Sign in to login.live.com to initiate a consent request. Select I'm a parent or guardian . Select I'm a parent or guardian . Sign in with any adult personal Microsoft account or create a new dummy adult account at the sign in/sign up screen shown. Tip To be an adult, the account holder needs to be at least 18 years old, except in Canada where they need to be at least 19 years old. Sign in with any adult personal Microsoft account or create a new dummy adult account at the sign in/sign up screen shown. To be an adult, the account holder needs to be at least 18 years old, except in Canada where they need to be at least 19 years old. Give consent by selecting Yes, I agree at the bottom of the consent form. Give consent by selecting Yes, I agree at the bottom of the consent form. Select Family Safety to complete. Select Family Safety to complete. Review the accounts you have given consent for at account.live.com/mykids.asp Review the accounts you have given consent for at account.live.com/mykids.asp For your own name, select Edit this child's personal info and then follow the instructions. For your own name, select Edit this child's personal info and then follow the instructions. It's a child account How to change a birth date on a child's Microsoft account Using the adult Microsoft account that gave consent to the account, sign in to Manage child accounts at account.live.com/mykids.aspx Sign in Using the adult Microsoft account that gave consent to the account, sign in to Manage child accounts at account.live.com/mykids.aspx Select Edit this child's personal info and then follow the instructions. Select Edit this child's personal info and then follow the instructions. If you don't see the child listed, you do not have permission to edit their information. It could be that another adult in your family has consent to manage the child. If you don't see "Edit this child's personal info", it could be they are no longer classed as a child, or they are above the statutory age in your country or region. Parents need to be at least 18 years old, except in Canada where they need to be at least 19 years old. Can a child edit their own Microsoft account date of birth? No. Where the listed date of birth is lower than the statutory age in that country or region, the account holder will always need parental consent, and the child account cannot remove their own consent. Managing parental consent List of countries or regions that have statutory age limits for children Need more help? If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. Contact Support For technical support, go to Contact Microsoft Support , enter your problem and select Get Help . If you still need help, select Contact Support to be routed to the best support option. To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details. Thank you for your feedback!