Get help with your Microsoft account How to sign in to a Microsoft account How to sign in to Hotmail How to sign in to Outlook.com Using a public computer Sign out of Hotmail or Outlook.com Sign out everywhere What is a Microsoft account What's the difference between accounts Create a new Microsoft account Change known password Reset forgotten password Help with account recovery Account recovery code Can't recover an account Username lookup Check products and services Check if email is an account Username has stopped working Add a way to verify sign-in Remove a way to sign in Security info pending Troubleshoot verification codes Account is locked Too many times with an incorrect password error Recover a hacked account Help us secure your account Account security tools Change your name or address Change your email address Add an email address Change your birthdate Verify your age FAQs about age verification Change your profile picture Change your Windows user account name Manage ads and promotional emails Change payment methods Combining Microsoft accounts Reusing phone numbers Which account do you want to use? Link your Google account

Register or remove devices Rename your Windows device Lock a lost device How to trade in a device Close an account Reopen your Microsoft account Subscriptions help Manage your work or school account If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent. Step 1: Clear your PC of viruses or malware before you change your password Make sure your antivirus program is running and up to date and then do a full scan of your system. If you don't have an antivirus app installed on your PC, learn how to get started with Microsoft Defender Do the following to turn on malware protection: Open Windows Security Follow the instructions on the screen to open the Virus and threat protection tab Follow the instructions on the screen to open the Virus and threat protection tab Select Scan options > Full scan > Scan now . Select Scan options > Full scan > Scan now . Regardless of which antivirus app you install, run a full scan on your PC before you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis. Step 2: Change or reset your password After you run the antivirus app, sign in to your account and change your password . Make sure you create a strong password . If you can't sign in, reset your password . Step 3: Check your account settings Because someone else had access to your account, we've reset some of your account settings. To check and change your account settings, go to connected accounts , forwarding , and automatic replies . Need more help? Learn how to remove viruses or malware from your Windows PC Help with the Microsoft account recovery form Help with account sign in verification codes How to keep your account safe and secure Combining Microsoft accounts Accessing the account of someone who has died Cancel subscription Turn off recurring billing Help with refunds Investigate a billing charge Windows & Office Help with BitLocker Finding product keys for Windows and Office Help with a work or school account password I need to talk to a customer support agent Thank you for your feedback!