Sign in to your YouTube Music Premium account to get ad-free music, and your YouTube Premium account to experience both ad-free music and videos. If you still see ads, please follow the troubleshooting steps below. YouTube Music Premium and YouTube Premium members may still see branding or promotions embedded in podcasts by the creator. If added or turned on by the creator, you may also find promotional links, shelves, and other features in and around content. Ads or promotions may also appear on Primetime Channels , or during live events streamed on YouTube, such as sporting events. Common troubleshooting steps Check if you’re using an incognito window Check YouTube Premium availability in your location Check if you have YouTube Premium Your YouTube Premium membership must be active. To verify, tap your profile photo Settings Purchases and memberships . If you don’t find YouTube Premium: Ensure you're logged in to the right account. Make sure you have YouTube Premium, and not YouTube Music Premium. Check that your membership hasn't expired Solution: Make sure your YouTube Premium membership has not expired. In the YouTube app, tap your profile photo Settings Purchases and memberships . If you recently lost access to YouTube Premium and resubscribed, it will take a few hours for saved videos to show once you've resubscribed. If you have to watch a video right away, tap Menu and select Retry download. If your YouTube Premium membership ends, you will no longer have access to your downloaded videos. To regain access to your downloads, sign up for a Premium membership . Try to sign in to YouTube Premium again Make sure you are logged in to the account associated with your YouTube Premium membership. Try signing out and signing back in to the account associated with YouTube Premium. Check that you see the YouTube Premium logo (instead of the YouTube logo) in YouTube. Note that if you're watching a YouTube video in another app, you may see ads. Some apps display YouTube videos in a lightweight browser rather than the YouTube app. To avoid seeing ads, log in to the account associated with your YouTube Premium membership in the lightweight browser. Make sure you're signed in on your TV to the account associated with your YouTube Premium membership. If you're casting to TV, make sure you're signed in on both the TV and the computer or device you're using. If you're using Google Home, make sure you're signed in to the correct account in the Google Home app. Check if you've blocked YouTube cookies If you're watching a YouTube video embedded on a website, make sure you're not blocking YouTube cookies. To unblock YouTube cookies: On a computer, open Google Chrome.

At the top right, select Menu > Settings. Under the "Privacy and security" section, select Site Settings. Under "Permissions", select Cookies and site data. Under "Sites that can always use cookies", click Add. Create an exception for "[*.]youtube.com." To the right, select Close. ​ Learn more about managing cookies in Chrome or in other browsers, like Safari , Firefox , and Opera . Try other troubleshooting steps Check if you're seeing info cards Sometimes you may see an info card, which might look like an ad. YouTube creators can include these cards in their videos, but they are not ads—learn more about cards on YouTube. If you have a YouTube Premium membership, you may still see info cards. To turn off cards from your Android device, Tap on your profile photo from the YouTube app. Select Settings > General . Toggle off Show in-video info cards . Get in touch with support & submit product feedback The type of ad you saw (video ad before your video started, banner/text ad at the bottom of the video, video ad in the middle of a video, ad on homepage or browser page). Where you saw the ad (youtube.com, YouTube mobile app, or a TV or game console). Include a link to the video. Let us know approximately when you saw the ad. You can also submit feedback about your issue. You won't get a response, but your feedback will be shared with YouTube. To send feedback, select your profile photo > Feedback in YouTube. Make sure to check the box for "System logs." This helps us better understand your issue. Back to Troubleshoot YouTube Premium member benefits Was this helpful? Need more help? Try these next steps: