I have proof of purchase of Ms Office Home & Bus. Purchase Feb 2016 but I cannot find the product key that came with the purchase. In July 2018 I had problems with Outlook (font size went micro-small after a windows update) I liaised with microsoft, was asked what ver. & build of outlook I was using ....somehow in that period ms office changed to microsoft office professional plus 2016. I never physically re-installed ms office since the original purchase back in Feb 2016. Recently I had to re-install my pc due to problems with a windows update. N ow I'm being asked fro the ms office prof. plus 2016 activation key. Please assist with a replacement or activation key. Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. DaveM121 • 920.1K Reputation points • Independent Advisor 2018-11-13T18:02:05+00:00 Hi Kevin Before you proceed Go to https://office.com/myaccount and sign in using your Microsoft account, if prompted Do you see your correct Office licence listed there under your info? 0 comments No comments Before you proceed Go to https://office.com/myaccount and sign in using your Microsoft account, if prompted Do you see your correct Office licence listed there under your info? Anonymous 2018-11-13T17:58:31+00:00 Hi DaveM121 Thank you for responding. Before I go ahead and follow your suggested steps, please can I just check that the Install … refer " Then, click Install to install Office " will be via my account login, as I cannot find my installation disc. I'm worried that I go through the steps you've suggested and land up with no MS Office at all. What I also cannot fathom is why this Activation message, where the Error Code: 0x4004F00C is displayed at the bottom of the message, refers to Microsoft Office Professional Plus 2016 - which is not what I purchased. But somehow it seems to have "rolled over" to this version. And it's telling me …. This copy of Microsoft office is designed for corporate or institutional customers. Connect your computer to your corporate network to complete activation ….. ….. ? I am a standalone business with 1 PC. I have zero idea how this has happened. I've logged into my Microsoft account and it states that I have 1 Device - no other details. I also tried the option to Activate via logging into my microsoft account & got the following response. The account you signed into isn't associated with this Office product. To activate this install, please sign in with the account associated with your product.- If you purchased Office for yourself, use the same account … ( I didn't use an account, I bought MS Office Home & Business 2016 back in February 2016 and it was installed on my PC by my then IT support Person. I have proof of payment for the software. ) etc Bottom line - once I've removed all remnants of previous Office Installation, re-started my PC, deactivated my previous installation …… will I be able to re-install Office Home & Business via logging into my Microsoft account, if: I don't have any installation disc I don't have the product key Many thanks Kind regards Kevin 0 comments No comments Thank you for responding. Before I go ahead and follow your suggested steps, please can I just check that the Install … refer " Then, click Install to install Office " will be via my account login, as I cannot find my installation disc. I'm worried that I go through the steps you've suggested and land up with no MS Office at all. What I also cannot fathom is why this Activation message, where the Error Code: 0x4004F00C is displayed at the bottom of the message, refers to Microsoft Office Professional Plus 2016 - which is not what I purchased. But somehow it seems to have "rolled over" to this version. And it's telling me …. This copy of Microsoft office is designed for corporate or institutional customers. Connect your computer to your corporate network to complete activation ….. ….. ? I am a standalone business with 1 PC. I have zero idea how this has happened. I've logged into my Microsoft account and it states that I have 1 Device - no other details. I also tried the option to Activate via logging into my microsoft account & got the following response. The account you signed into isn't associated with this Office product. To activate this install, please sign in with the account associated with your product.- If you purchased Office for yourself, use the same account … ( I didn't use an account, I bought MS Office Home & Business 2016 back in February 2016 and it was installed on my PC by my then IT support Person. I have proof of payment for the software. ) Bottom line - once I've removed all remnants of previous Office Installation, re-started my PC, deactivated my previous installation …… will I be able to re-install Office Home & Business via logging into my Microsoft account, if: I don't have any installation disc I don't have the product key Anonymous 2018-11-13T14:10:14+00:00 Use the fix it tool to completely uninstall Office: https://support.office.com/en-us/article/uninst... Step 1 - Sign in to download Office Go to http://www.office.com and if you're not already signed in, select Sign in. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. Forgot your account details? See I forgot the account I use with Office. https://support.office.com/en-us/article/i-forg... On the Office home page, do the following depending on your version of Office. If you signed in with a Microsoft account, from the Office home page select Install Office > Install. (Office 365 subscribers should select Install again). This begins the download of Office. Follow the prompts on your screen to complete the install. If you don't get access to the suite, please contact support and they will be able to investigate and determine whats the cause. https://support.office.com/en-us/home/chat 0 comments No comments Use the fix it tool to completely uninstall Office: https://support.office.com/en-us/article/uninst...

Step 1 - Sign in to download Office Go to http://www.office.com and if you're not already signed in, select Sign in. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. Forgot your account details? See I forgot the account I use with Office. https://support.office.com/en-us/article/i-forg... On the Office home page, do the following depending on your version of Office. If you signed in with a Microsoft account, from the Office home page select Install Office > Install. (Office 365 subscribers should select Install again). This begins the download of Office. Follow the prompts on your screen to complete the install. If you don't get access to the suite, please contact support and they will be able to investigate and determine whats the cause. https://support.office.com/en-us/home/chat Anonymous 2018-11-13T13:50:00+00:00 Hello I share the procedure that could solve your incident with the 2016 Renew with a product key: Using product keys with Office 365, Office 2016, or Office 2013 https://support.office.com/en-us/article/using-... https://support.office.com/en-us/article/video-... Office frequently asked questions https://products.office.com/en-us/microsoft-off... Feel free to contact us for any assistance. We will be happy to help you. Thank you very much for using Microsoft products. Regards 0 comments No comments I share the procedure that could solve your incident with the 2016 Renew with a product key: Using product keys with Office 365, Office 2016, or Office 2013 https://support.office.com/en-us/article/using-... https://support.office.com/en-us/article/video-... Office frequently asked questions https://products.office.com/en-us/microsoft-off... Feel free to contact us for any assistance. We will be happy to help you. Thank you very much for using Microsoft products. DaveM121 • 920.1K Reputation points • Independent Advisor 2018-11-13T13:47:51+00:00 Hi Kevin, Use this tool from Microsoft to remove all remnants of any previous Office Installation: https://support.office.com/en-us/article/Uninst... Restart your PC Then you need to deactivate your previous Installation and then re-install Office Home & Business 2016 Go to https://office.com/myaccount and sign in using your Microsoft account, if prompted Select Install Under Install information, locate the PC which Office was installed on Select Deactivate Install to deactivate the Office installation Then, click Install to install Office 0 comments No comments Use this tool from Microsoft to remove all remnants of any previous Office Installation: https://support.office.com/en-us/article/Uninst... Restart your PC Then you need to deactivate your previous Installation and then re-install Office Home & Business 2016 Go to https://office.com/myaccount and sign in using your Microsoft account, if prompted Under Install information, locate the PC which Office was installed on Select Deactivate Install to deactivate the Office installation Then, click Install to install Office