Use Teams on the web Join a meeting in Teams Join without a Teams account Join a meeting outside your org Join on a second device Join as a view-only attendee Join from Google Schedule in Teams Schedule from Outlook Schedule from Google Start an instant meeting Add a dial-in number Add co-organizers Personal meeting templates Manage your calendar See all your meetings Get started in calendar Customize your calendar View multiple calendars Share your calendar Meeting controls Change your background Apply video filters Mute and unmute Raise your hand Use live reactions Take meeting notes Join a breakout room Use a green screen Customize your view Join as an avatar Customize your avatar Use emotes, gestures, and more Present content Presenter modes Laser point or draw Share physical content Cast to a Teams Room Use the green room Manage the lobby Manage attendee audio and video Manage what attendees see Spotlight a video Manage breakout rooms Assign people to breakout rooms Meeting attendance reports Meeting options Manage audio settings Use meeting themes Reduce background noise Voice isolation Mute notifications Record a meeting Share and download a recording Delete a recording Live transcription Edit or delete a transcript Customize access to recordings or transcripts Customize recap summaries Language interpretation Multilingual speech recognition Hide attendee names End-to-end encryption Sensitive content detection Overview of Microsoft Teams Premium Intelligent productivity Advanced meeting protection Engaging event experiences Discover events Event features at scale Publicize events Manage registration Customize event emails Attend an event Recap and manage recordings Schedule a webinar Customize a webinar Publicize a webinar Manage webinar registration Change webinar details Manage webinar emails Cancel a webinar Manage webinar recordings Webinar attendance report Get started with town hall Schedule a town hall Manage town hall emails Customize a town hall Host a town hall Control production tools Attend a town hall Chat in a town hall Town hall insights Manage town hall recordings Cancel a town hall Get started with immersive events Schedule an immersive event Customize an immersive event Host an immersive event Attend an immersive event Switch to town halls Schedule a live event Invite attendees organizer checklist

For tier 1 events Produce a live event Produce a live event with Teams Encoder Allow anonymous presenters Attendee engagement report Recording and reports Attend a live event in Teams Participate in a Q&A Use live captions Setting up large meetings and events Presenting in large meetings and events Producing large meetings and events Hosting hybrid meetings and events in Microsoft Teams Rooms Can't join a meeting Meetings keep dropping Camera isn't working Microphone isn't working Speaker isn't working Can't record a meeting Can't transcribe a meeting Call and meeting quality Meeting chat access Breakout rooms issues Immersive spaces issues If you're having trouble with the camera in Microsoft Teams, we have some suggestions to help you get back on track. Windows 10 users can also go here for more information about troubleshooting common camera issues. Check if your camera is in use To make sure you can use your camera in Teams: Close all other apps that might be using your camera (like Skype or FaceTime). If you’re using an external camera, try unplugging it and plugging it back in. Try restarting your device. Contact support from your device's manufacturer in case it's a hardware issue. Check for updates Make sure you have the latest Windows update or Mac OS update and Teams app version installed. Check for updates in Teams to make sure you're running the latest version. To troubleshoot Teams in Virtual Desktop Infrastructures (VDI), contact your IT admin or go here for more information. Make a test call To double-check whether your camera is working, make a test call in Teams. To make a test call: At the top-right of Teams, select Settings > Devices . Under Audio settings , select Make a test call . In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes. The test call feature is only available in English for now. Additional languages coming soon. We'll delete your test recording immediately after the call. It won't be retained or used by Microsoft. The test call feature is currently unavailable for Teams on the web. Troubleshooting for Windows If you are still having trouble with your camera, here are some more solutions to try. For more help, see Camera doesn't work in Windows . Check your Teams mobile app permissions You might need to change permissions on your mobile device. To change permissions on your Windows device: Open the Settings app on your device. Open the Settings app on your device. Select Privacy & security > Camera . Select Privacy & security > Camera . Turn the Let apps access your camera toggle on. Turn the Let apps access your camera toggle on. Under Let apps access your camera , turn the Microsoft Teams (work or school) toggle on If the toggle is already turned on, turn it off and back on again. Under Let apps access your camera , turn the Microsoft Teams (work or school) toggle on If the toggle is already turned on, turn it off and back on again. Close all apps and restart your device. Close all apps and restart your device. Check your drivers When your camera isn't working in Windows 10 (or if you're using an external webcam), it might be a problem with your drivers. Go here for step-by-step instructions for checking your Windows drivers. Troubleshooting for Mac OS If you are still having trouble with your camera, here is another solution to try. Check your app permissions You might need to change your device permissions. To change permissions on your Mac OS device: Open System Settings on your device. Select Privacy & Security and select Camera . Make sure the Microsoft Teams (work or school) is selected. Close all apps and restart your device. These settings apply to Mac OS 10.14 and higher. Troubleshooting for Teams on the web If you're using Teams on the web, here is something you can do to make sure your camera is set up properly. Check your browser settings : You may need to “allow” your camera and/or microphone to work in Teams. Contact your IT admin : Some settings may be managed by your IT admin; contact them for more details. Microsoft Teams on the web is currently supported in Chrome, Safari, Edge, Firefox, and Internet Explorer 11. Select Settings . Select Settings . Select Privacy, search, and services > Site permissions > All permissions . Select Privacy, search, and services > Site permissions > All permissions . Select Camera . Turn on the Ask before accessing (recommended) toggle. Note If this is turned off, access to your camera will be blocked on Edge. Select Camera . Turn on the Ask before accessing (recommended) toggle. Note If this is turned off, access to your camera will be blocked on Edge. Turn on the Ask before accessing (recommended) toggle. If this is turned off, access to your camera will be blocked on Edge. Open Settings . Open Settings . Select Privacy and security > Site settings > Permissions . Select Privacy and security > Site settings > Permissions . Select Camera . At the top of this screen, make sure your correct device is selected from the dropdown menu. Under Default behavior , select Sites can ask to use your camera . Select Camera . At the top of this screen, make sure your correct device is selected from the dropdown menu. Under Default behavior , select Sites can ask to use your camera . In Safari, open Settings . Select Websites . In the sidebar, select Camera . Next to When visiting other websites: , select Ask or Allow . Contact Microsoft support Still need help? Contact Microsoft support . Thank you for your feedback!