Changes to our Product safety policy – Toys and products containing sand | Water/gel beads New restrictions on selling toys and other products containing sand on eBay in Australia are going live. We're also reminding sellers about the safety of water/gel bead products , and we've updated our policy to provide clarity on how these may be listed on eBay. What you need to know From 14 September 2026, the following types of products will no longer be allowed to be sold in or shipped to Australia: Coloured sand Play sand, sandbox sand, kinetic sand, craft sand Sand-filled toys, stress balls and sensory products Weighted sand-filled products such as sealed doorstops Water beads aren't allowed in the Toys & Hobbies category and can't be advertised for children. They are only allowed if they are listed in the Home & Garden category as decorations for vases and centrepieces. These listings must also include the following disclaimer: Water beads should be kept away from children under 5 years of age, and older children or vulnerable adults should use them under close adult supervision only. Water beads expand and can block the gastrointestinal passage when swallowed, which can cause choking. Next steps If you sell toys containing sand or other or sand-filled products , you will unfortunately no longer be able to list them. We recommend you end your listings prior to the updated policy taking effect. Listings that do not comply with our policies could be subject to removal. If you sell water or gel beads , please take some time to ensure your listings are following the guidelines above. More information The Australian Competition & Consumer Commission (ACCC) has issued warnings and recalls in relation to children's sand products that may contain asbestos. For more information, you can visit the ACCC website: Customers warned of recalled children’s sand due to asbestos risks Decorative and coloured sand products with asbestos - Guidance for business Water beads, also known as gel beads, can expand up to 100 times their original size in water. If swallowed, water beads can lead to serious illness or internal injuries and also pose a choking hazard to young children. For more information, you can visit the ACCC website: Toys and water beads that expand in water guide Our Product safety policy helps ensure that important government regulations and safety standards are followed. Please ensure that you are familiar with our policy when selling on eBay. Changes to our Product safety policy – Toys and products containing sand | Water/gel beads New restrictions on selling toys and other products containing sand on eBay in Australia are going live. We're also reminding sellers about the safety of water/gel bead products , and we've updated our policy to provide clarity on how these may be listed on eBay. What you need to know From 14 September 2026, the following types of products will no longer be allowed to be sold in or shipped to Australia: Coloured sand Play sand, sandbox sand, kinetic sand, craft sand Sand-filled toys, stress balls and sensory products Weighted sand-filled products such as sealed doorstops Water beads aren't allowed in the Toys & Hobbies category and can't be advertised for children. They are only allowed if they are listed in the Home & Garden category as decorations for vases and centrepieces. These listings must also include the following disclaimer: Water beads should be kept away from children under 5 years of age, and older children or vulnerable adults should use them under close adult supervision only. Water beads expand and can block the gastrointestinal passage when swallowed, which can cause choking. Next steps If you sell toys containing sand or other or sand-filled products , you will unfortunately no longer be able to list them. We recommend you end your listings prior to the updated policy taking effect. Listings that do not comply with our policies could be subject to removal. If you sell water or gel beads , please take some time to ensure your listings are following the guidelines above. More information The Australian Competition & Consumer Commission (ACCC) has issued warnings and recalls in relation to children's sand products that may contain asbestos. For more information, you can visit the ACCC website: Customers warned of recalled children’s sand due to asbestos risks Decorative and coloured sand products with asbestos - Guidance for business Water beads, also known as gel beads, can expand up to 100 times their original size in water. If swallowed, water beads can lead to serious illness or internal injuries and also pose a choking hazard to young children. For more information, you can visit the ACCC website: Toys and water beads that expand in water guide Our Product safety policy helps ensure that important government regulations and safety standards are followed. Please ensure that you are familiar with our policy when selling on eBay. Important policy update: Airbags no longer permitted on eBay Effective September 24, 2026, airbags and airbag inflators are not permitted to be listed or sold on eBay by any seller. This policy applies across the entire airbag category. This decision was made following a comprehensive review of the risks these products may pose to eBay users. What’s not allowed on eBay? The following standalone components are no longer allowed: Airbags Airbag inflators (gas generators) Steering wheel airbag covers Outside the United States, all sellers may continue to list permitted airbag-related parts that do not contain an airbag or inflator (listed below). In the United States, the sale of these permitted parts is restricted to sellers who are currently pre-approved.Parts for airbags can continue to be listed by pre-approved sellers. Airbag control unit Airbag crash sensor (impact sensor) Diagnostic module Passenger sensor What you need to do Review your active, scheduled and draft listings in the affected categories Remove any listings mentioned above by September 24, 2026. You will have 30 days to comply with this new policy. If these listings are not removed by September 24, 2026, eBay will remove them on your behalf. Any listings you remove yourself, or that eBay removes for you as part of this update, will not negatively affect your account’s policy compliance history. Relisting these items may result in selling restrictions. Need help? You can review our Vehicle Related Policy on eBay Help, or contact our team if you have questions. We’re here to support you through this change. Thank you for your prompt attention to this update. — The eBay Team Important policy update: Airbags no longer permitted on eBay Effective September 24, 2026, airbags and airbag inflators are not permitted to be listed or sold on eBay by any seller. This policy applies across the entire airbag category. This decision was made following a comprehensive review of the risks these products may pose to eBay users. What’s not allowed on eBay? The following standalone components are no longer allowed: Airbags Airbag inflators (gas generators) Steering wheel airbag covers Outside the United States, all sellers may continue to list permitted airbag-related parts that do not contain an airbag or inflator (listed below). In the United States, the sale of these permitted parts is restricted to sellers who are currently pre-approved.Parts for airbags can continue to be listed by pre-approved sellers. Airbag control unit Airbag crash sensor (impact sensor) Diagnostic module Passenger sensor What you need to do Review your active, scheduled and draft listings in the affected categories Remove any listings mentioned above by September 24, 2026. You will have 30 days to comply with this new policy. If these listings are not removed by September 24, 2026, eBay will remove them on your behalf. Any listings you remove yourself, or that eBay removes for you as part of this update, will not negatively affect your account’s policy compliance history. Relisting these items may result in selling restrictions. Need help? You can review our Vehicle Related Policy on eBay Help, or contact our team if you have questions. We’re here to support you through this change. Thank you for your prompt attention to this update. — The eBay Team Updates to the eBay Discounts Manager Terms and Conditions At eBay, we’re committed to making our policies clear and our services easy to use. We wanted to let you know that we’re updating our Discounts Manager Terms and Conditions, which will be renamed the eBay Pricing and Discounts Manager Terms and Conditions, effective from 13 August 2026. We’re revising the eBay Pricing and Discounts Terms and Conditions primarily to clarify and reorganise the existing terms to make them easier to read and understand. We’ve also clarified the scope of the terms and conditions to include all related eBay tools and functionalities, and to clarify sellers’ responsibilities when using those tools. If you do not agree to the proposed changes, you should stop using the Discounts Manager and any relevant pricing tools governed by the eBay Pricing and Discounts Terms and Conditions, pursuant to Section 13 (Miscellaneous) , at any time before 13 August 2026. Thanks for being part of the eBay community. Updates to the eBay Discounts Manager Terms and Conditions At eBay, we’re committed to making our policies clear and our services easy to use. We wanted to let you know that we’re updating our Discounts Manager Terms and Conditions, which will be renamed the eBay Pricing and Discounts Manager Terms and Conditions, effective from 13 August 2026. We’re revising the eBay Pricing and Discounts Terms and Conditions primarily to clarify and reorganise the existing terms to make them easier to read and understand. We’ve also clarified the scope of the terms and conditions to include all related eBay tools and functionalities, and to clarify sellers’ responsibilities when using those tools. If you do not agree to the proposed changes, you should stop using the Discounts Manager and any relevant pricing tools governed by the eBay Pricing and Discounts Terms and Conditions, pursuant to Section 13 (Miscellaneous) , at any time before 13 August 2026. Thanks for being part of the eBay community. Product Safety Reminder: Asbestos in Children’s Products The Australian Competition & Consumer Commission (ACCC) continues to issue warnings and recalls in relation to children’s sand products that may contain asbestos. Further information on this is available here: Customers warned of recalled children’s sand due to asbestos risks . We are reminding users of the need to remain vigilant around these products and recalls. Our product safety policy strictly prohibits the listing of items that are banned, recalled or don't meet safety regulations. Listings of such items will be removed, and a sellers account may be restricted or even suspended. If you are listing sand products, the ACCC has published guidance for businesses, including on testing, available here: Decorative and coloured sand products with asbestos - Guidance for business | ACCC Product Safety . If you have purchased a recalled item, please stop using the product immediately, keep it out of reach of children and dispose of it safely. Additional information, including guidance on disposal from the Asbestos and Silica Safety and Eradication Agency, is available here: Advice for consumers with recalled sand products . Further background: The Auckland University of Technology has conducted research into coloured sand products that contain asbestos. The Environmental Health Standing Committee has published advice stating that testing to date indicates there is a very low risk to human health from these recalled products. This remains an evolving area and you can monitor for further updates about any change in this advice here . Product Safety Reminder: Asbestos in Children’s Products The Australian Competition & Consumer Commission (ACCC) continues to issue warnings and recalls in relation to children’s sand products that may contain asbestos. Further information on this is available here: Customers warned of recalled children’s sand due to asbestos risks . We are reminding users of the need to remain vigilant around these products and recalls. Our product safety policy strictly prohibits the listing of items that are banned, recalled or don't meet safety regulations. Listings of such items will be removed, and a sellers account may be restricted or even suspended. If you are listing sand products, the ACCC has published guidance for businesses, including on testing, available here: Decorative and coloured sand products with asbestos - Guidance for business | ACCC Product Safety . If you have purchased a recalled item, please stop using the product immediately, keep it out of reach of children and dispose of it safely. Additional information, including guidance on disposal from the Asbestos and Silica Safety and Eradication Agency, is available here: Advice for consumers with recalled sand products . Further background: The Auckland University of Technology has conducted research into coloured sand products that contain asbestos. The Environmental Health Standing Committee has published advice stating that testing to date indicates there is a very low risk to human health from these recalled products. This remains an evolving area and you can monitor for further updates about any change in this advice here . Our terms and conditions for using eBay Live eBay Live shopping events enable sellers to showcase and offer items for sale to buyers through livestreaming. We want to provide clear information about the terms which apply when using eBay Live and the policies which we have in place to help ensure a safe and trusted experience on eBay Live for everyone. What you need to know Buyers and sellers using eBay Live must follow our rules and guidelines when using eBay Live. We recently reviewed and updated our eBay Live policy to provide more extensive guidance on what content, behaviour and items are allowed on eBay Live. Sellers using eBay Live should be aware of our terms for selling on eBay Live, including our eBay Live selling fees . While these were previously communicated to invited sellers directly, we have now amended the Fees and services section of our User Agreement to include this information. Consistent with our User Agreement , only users aged 18 and over are permitted to participate in eBay Live. Next steps If you buy or sell on eBay Live, please take some time to familiarise yourself with our eBay Live policy . If you currently sell on eBay Live or you're interested in applying to sell on eBay Live in the future, please ensure you've read our information about the fees & terms for selling on eBay Live in our User Agreement . If you do not agree to these terms, you should not use the eBay Live services. To learn more about eBay Live, please visit our Help pages on livestream shopping and livestream selling and if you have any questions, please get in touch . We're here to help. As always, thank you for being part of eBay. Our terms and conditions for using eBay Live eBay Live shopping events enable sellers to showcase and offer items for sale to buyers through livestreaming. We want to provide clear information about the terms which apply when using eBay Live and the policies which we have in place to help ensure a safe and trusted experience on eBay Live for everyone. What you need to know Buyers and sellers using eBay Live must follow our rules and guidelines when using eBay Live. We recently reviewed and updated our eBay Live policy to provide more extensive guidance on what content, behaviour and items are allowed on eBay Live. Sellers using eBay Live should be aware of our terms for selling on eBay Live, including our eBay Live selling fees . While these were previously communicated to invited sellers directly, we have now amended the Fees and services section of our User Agreement to include this information. Consistent with our User Agreement , only users aged 18 and over are permitted to participate in eBay Live. Next steps If you buy or sell on eBay Live, please take some time to familiarise yourself with our eBay Live policy . If you currently sell on eBay Live or you're interested in applying to sell on eBay Live in the future, please ensure you've read our information about the fees & terms for selling on eBay Live in our User Agreement . If you do not agree to these terms, you should not use the eBay Live services. To learn more about eBay Live, please visit our Help pages on livestream shopping and livestream selling and if you have any questions, please get in touch . We're here to help. As always, thank you for being part of eBay. Introducing Extended Bidding: helping auctions reach their full potential From mid-August, we’re rolling out Extended Bidding to help create fairer auctions and better outcomes for buyers and sellers. Extended bidding keeps the final moments of an auction open while bidding is active, creating a clear and confident close for both buyers and sellers. What is Extended Bidding? If someone places a bid in the final minute of an auction, we'll automatically extend the auction by a short period. This gives other interested buyers time to respond, instead of relying on who can place the fastest last-second bid. The result is a fairer auction where the winning bid better reflects what an item is worth. How It Works When a bid is placed during the final minute of an auction, the remaining time will reset to 60 seconds until all bidding stops. The auction continues until no more bids are placed during the final minute, giving everyone who's actively bidding the opportunity to respond. Why are we making this change? We are creating a level playing field that gives committed buyers a fair chance to place their best bid. Keep competition alive: Auctions end based on bidding activity, not a rigid clock, so competition can finish naturally. Stay in the action: When bidding heats up, buyers can respond instead of being outbid at the last second. Confidence at the close: The final moments of an auction are clear, visible, and decisive, so buyers and sellers understand exactly what’s happening as the auction ends. What this means for buyers Extended Bidding gives you more time to place your best bid when an auction is about to end. Instead of missing out because someone bid at the last second, you'll have the opportunity to respond if you're still interested. What this means for sellers More time for active bidding can help your item reach its true market value. During our pilot, we saw stronger bidding activity and, in many cases, higher final sale prices on high-demand listings. Thank you for being a part of the eBay community. Introducing Extended Bidding: helping auctions reach their full potential From mid-August, we’re rolling out Extended Bidding to help create fairer auctions and better outcomes for buyers and sellers. Extended bidding keeps the final moments of an auction open while bidding is active, creating a clear and confident close for both buyers and sellers. What is Extended Bidding? If someone places a bid in the final minute of an auction, we'll automatically extend the auction by a short period. This gives other interested buyers time to respond, instead of relying on who can place the fastest last-second bid. The result is a fairer auction where the winning bid better reflects what an item is worth. How It Works When a bid is placed during the final minute of an auction, the remaining time will reset to 60 seconds until all bidding stops. The auction continues until no more bids are placed during the final minute, giving everyone who's actively bidding the opportunity to respond. Why are we making this change? We are creating a level playing field that gives committed buyers a fair chance to place their best bid. Keep competition alive: Auctions end based on bidding activity, not a rigid clock, so competition can finish naturally. Stay in the action: When bidding heats up, buyers can respond instead of being outbid at the last second. Confidence at the close: The final moments of an auction are clear, visible, and decisive, so buyers and sellers understand exactly what’s happening as the auction ends. What this means for buyers Extended Bidding gives you more time to place your best bid when an auction is about to end. Instead of missing out because someone bid at the last second, you'll have the opportunity to respond if you're still interested. What this means for sellers More time for active bidding can help your item reach its true market value. During our pilot, we saw stronger bidding activity and, in many cases, higher final sale prices on high-demand listings. Thank you for being a part of the eBay community.

New: Upload energy labels and product information sheets as PDFs If you sell eligible energy-related products in the EU or the UK, you're required to provide energy labelling and product performance information in your listings. This includes products such as electrical appliances, light sources, smartphones and tablets, and tyres. Providing this information helps buyers make informed purchasing decisions and keeps your listings compliant. You can now upload your energy label and product information sheet as either PDF documents or images under the Item Disclosures section when creating or revising eligible listings. Previously, these documents could only be uploaded as images. What you need to do Upload your energy label and product information sheet in either PDF or image format Make sure PDF files are 10 MB or smaller Check any Good 'Til Cancelled listings to ensure they include the required energy labelling information, as older listings may need updating to remain compliant Include the correct energy efficiency information for eligible products If you manage listings through a third-party provider, please check with them directly on how to upload your energy label and product information sheet in PDF or image format As a reminder, these regulations may also apply to refurbished and secondhand products. For more details, visit the European Commission's website for guidance. Providing complete and accurate energy efficiency information helps buyers make informed purchasing decisions. Listings that are missing required energy efficiency information may be hidden from buyers or unavailable for purchase. For more information, visit our Help page . Thanks for being part of the eBay community. New: Upload energy labels and product information sheets as PDFs If you sell eligible energy-related products in the EU or the UK, you're required to provide energy labelling and product performance information in your listings. This includes products such as electrical appliances, light sources, smartphones and tablets, and tyres. Providing this information helps buyers make informed purchasing decisions and keeps your listings compliant. You can now upload your energy label and product information sheet as either PDF documents or images under the Item Disclosures section when creating or revising eligible listings. Previously, these documents could only be uploaded as images. What you need to do Upload your energy label and product information sheet in either PDF or image format Make sure PDF files are 10 MB or smaller Check any Good 'Til Cancelled listings to ensure they include the required energy labelling information, as older listings may need updating to remain compliant Include the correct energy efficiency information for eligible products If you manage listings through a third-party provider, please check with them directly on how to upload your energy label and product information sheet in PDF or image format As a reminder, these regulations may also apply to refurbished and secondhand products. For more details, visit the European Commission's website for guidance. Providing complete and accurate energy efficiency information helps buyers make informed purchasing decisions. Listings that are missing required energy efficiency information may be hidden from buyers or unavailable for purchase. For more information, visit our Help page . Thanks for being part of the eBay community. Join us at Online Retailer this July We're excited to be part of Online Retailer, Australia's largest ecommerce conference and expo, on 22–23 July —and we'd love to see you there. Come by our stand to meet the team, ask questions, share your feedback, and chat about how we're helping Australian sellers grow their business. We're also proud to sponsor the Retail Community Online Retailer After Dark Party , a great opportunity to connect with other retailers and industry professionals in a relaxed setting. Keen to attend? Register using the links below: Register for a Retailer Show Floor Pass (A$53.90): https://www.onlineretailer.com/en-gb.html Register for the Online Retailer After Dark Party : https://events.humanitix.com/online-retailer-2026-afterparty We can't wait to see you there. Join us at Online Retailer this July We're excited to be part of Online Retailer, Australia's largest ecommerce conference and expo, on 22–23 July —and we'd love to see you there. Come by our stand to meet the team, ask questions, share your feedback, and chat about how we're helping Australian sellers grow their business. We're also proud to sponsor the Retail Community Online Retailer After Dark Party , a great opportunity to connect with other retailers and industry professionals in a relaxed setting. Keen to attend? Register using the links below: Register for a Retailer Show Floor Pass (A$53.90): https://www.onlineretailer.com/en-gb.html Register for the Online Retailer After Dark Party : https://events.humanitix.com/online-retailer-2026-afterparty We can't wait to see you there. Selling for free? Here's what you need to know about delivery We recently launched free selling on eBay.com.au for Australia-based sellers. If you've recently sold an item for free and wondered: When do I need to buy postage through eBay? Why can't I see the buyer’s address or upload my own tracking? Can I use my own prepaid satchels? Are labels on eBay more expensive? We're here to explain how to send your items when you sell for free and how buying labels on eBay helps simplify sending orders. What you need to know Since 1 June, when you sell for free, you must generally send your items with a label bought on eBay. There are some exceptions for low-value, small or bulky items. When you buy a label on eBay: You’ll access negotiated rates which are often cheaper than going to the carrier directly You can choose printer-free options if you don’t have a printer Tracking information will be automatically uploaded to your order Your order and tracking details will be connected and visible to both you and the buyer so your buyer will know the item is on its way. You’ll be protected for events outside your control such as delayed or lost deliveries For most orders, tracking information helps determine when your funds can be released. If you choose not to use a label purchased on eBay to send your items, it will generally take longer to receive your funds. If you want more options to send with the carrier of your choice or use prepaid satchels, you can choose to upgrade to a Pro plan. Our Pro Starter plan has no monthly fee, however a 13.4% Final value fee will apply to sales. Compare Pro plans Do I have to buy labels on eBay? If you sell for free, you'll generally need to buy your labels through eBay for eligible orders. There are some exceptions. If your item falls into one of these categories, you may be able to use an alternative method. These include: Items sold for less than $20 Items sold for more than $5,000 Items that can be sent in an envelope, such as trading cards, stamps, postcards, greeting cards and similar items Heavy or bulky items where an eBay Label isn't available Orders where the buyer selected local pickup What happens if I don't buy labels on eBay? When you sell for free, you must send your items with a label bought on eBay, unless an exception applies . We'll support you with reminders and educational information about shipping requirements, however sellers who continue to send eligible orders outside of eBay may be moved to a Pro Starter plan, which provides shipping flexibility with no monthly cost, however you will pay Final value fees on sales. If you send an eligible order with a label bought elsewhere, here's what to expect: You won't be able to upload tracking. The option to manually add tracking or mark an item as sent is not available, even if you shipped with a fully tracked service. Tracking is automatically uploaded when you generate your label on eBay. Your funds will be held for up to 14 days. Since eBay can't see tracking activity for your shipment, your payment won't be released until the hold period ends , regardless of whether your buyer has already received the item. You won't be protected against delivery issues for that order. Seller protections for events like loss in transit are only available for orders shipped using a label bought on eBay. When you buy a label on eBay for orders up to $750, we'll take care of any reports that the item hasn't arrived, respond to the buyer and you won't be responsible for providing a refund. Why can't I see the buyer’s address or upload my own tracking? Tracking will be automatically uploaded when you generate your label on eBay, this means both you and the buyer can track every step of the journey on eBay. That's why manual tracking uploads are no longer available. Important: If you purchase a tracked service at a post office or through another provider, you’ll no longer be able to manually upload tracking information, so you and your buyer will not see tracking activity on eBay. This means: Your item can't be marked as sent on eBay Your payment may be held for up to 14 days, even if your buyer has already received the parcel You won't be protected by eBay if there are any delivery issues for that order Remember, it is against our Member-to-member contact policy to exchange any personal information (including addresses) over messages. Are labels on eBay more expensive? We partner with Australia Post to offer discounted label rates compared to standard retail pricing, with savings of up to 35% on selected services. The cost of shipping will vary based on the item size, weight, destination and delivery service selected. We are working on adding more carriers and differentiated delivery options to eBay so you can access convenient, tracked shipping at competitive rates. How do I ensure buyers pay the right postage on my listing? Selecting 'calculated shipping' as your delivery option means that we will calculate the shipping cost based on your parcel's weight, dimensions and buyer's destination. Shipping is calculated using weight bands so it's important to be exact with your measurements to avoid under or overpaying for shipping. We recommend accurately estimating your parcel size and weight so that the buyer pays the right price for shipping and you aren't left out of pocket. You can also choose flat rate postage if you want to set a cost for any buyer e.g. $10. This option may be right for you if your item fits in an Australia Post Flat Rate satchel or box (Extra Small, Small, Medium, Large or Extra Large). Can I use my prepaid satchels? Shipping labels generally need to be purchased through eBay. If you regularly use prepaid satchels, or have better rates through your own carrier, a Pro plan may be a better fit for you and offers more flexibility in how you manage shipping. Our Pro Starter plan has no monthly cost and sellers pay 13.4% (incl. GST) final value fees. Compare our Pro plans . Can I still use Flat Rate Satchels? When you buy your labels on eBay and choose to send with Australia Post, you’ll have a choice of Flat Rate or Parcel Post. With Flat Rate , you pay a fixed price based on the size of the Australia Post satchel or box you use, rather than the weight of your item (up to 5kg). You'll need to use official Australia Post Flat Rate packaging , which you can buy from Australia Post. With Parcel Post, the shipping cost is based on your parcel's weight, dimensions and destination. Shipping is calculated using weight bands: Up to 250g, 250g to 500g, 500g to 1kg, 1kg to 3kg, 3kg to 5kg so it’s important to be exact with your measurements when using Parcel Post to avoid under or overpaying for shipping. While Parcel Post can cost more than Flat Rate, it gives you the flexibility to choose your own packaging. Next steps Do ✅ Buy labels on eBay when you sell for free ✅ Check whether your item qualifies for an exception ✅ Use the QR code option if you don't have a printer ✅ Simplify sending with automatic upload of tracking info to your order Don't ❌ Buy labels outside of eBay to send items, unless an exception applies ❌ Manually upload tracking ❌ Send messages to buyers asking for any personal information ❌ Use prepaid satchels ❌ Ignore reminders about shipping requirements Selling for free? Here's what you need to know about delivery We recently launched free selling on eBay.com.au for Australia-based sellers. If you've recently sold an item for free and wondered: When do I need to buy postage through eBay? Why can't I see the buyer’s address or upload my own tracking? Can I use my own prepaid satchels? Are labels on eBay more expensive? We're here to explain how to send your items when you sell for free and how buying labels on eBay helps simplify sending orders. What you need to know Since 1 June, when you sell for free, you must generally send your items with a label bought on eBay. There are some exceptions for low-value, small or bulky items. When you buy a label on eBay: You’ll access negotiated rates which are often cheaper than going to the carrier directly You can choose printer-free options if you don’t have a printer Tracking information will be automatically uploaded to your order Your order and tracking details will be connected and visible to both you and the buyer so your buyer will know the item is on its way. You’ll be protected for events outside your control such as delayed or lost deliveries For most orders, tracking information helps determine when your funds can be released. If you choose not to use a label purchased on eBay to send your items, it will generally take longer to receive your funds. If you want more options to send with the carrier of your choice or use prepaid satchels, you can choose to upgrade to a Pro plan. Our Pro Starter plan has no monthly fee, however a 13.4% Final value fee will apply to sales. Compare Pro plans Do I have to buy labels on eBay? If you sell for free, you'll generally need to buy your labels through eBay for eligible orders. There are some exceptions. If your item falls into one of these categories, you may be able to use an alternative method. These include: Items sold for less than $20 Items sold for more than $5,000 Items that can be sent in an envelope, such as trading cards, stamps, postcards, greeting cards and similar items Heavy or bulky items where an eBay Label isn't available Orders where the buyer selected local pickup What happens if I don't buy labels on eBay? When you sell for free, you must send your items with a label bought on eBay, unless an exception applies . We'll support you with reminders and educational information about shipping requirements, however sellers who continue to send eligible orders outside of eBay may be moved to a Pro Starter plan, which provides shipping flexibility with no monthly cost, however you will pay Final value fees on sales. If you send an eligible order with a label bought elsewhere, here's what to expect: You won't be able to upload tracking. The option to manually add tracking or mark an item as sent is not available, even if you shipped with a fully tracked service. Tracking is automatically uploaded when you generate your label on eBay. Your funds will be held for up to 14 days. Since eBay can't see tracking activity for your shipment, your payment won't be released until the hold period ends , regardless of whether your buyer has already received the item. You won't be protected against delivery issues for that order. Seller protections for events like loss in transit are only available for orders shipped using a label bought on eBay. When you buy a label on eBay for orders up to $750, we'll take care of any reports that the item hasn't arrived, respond to the buyer and you won't be responsible for providing a refund. Why can't I see the buyer’s address or upload my own tracking? Tracking will be automatically uploaded when you generate your label on eBay, this means both you and the buyer can track every step of the journey on eBay. That's why manual tracking uploads are no longer available. Important: If you purchase a tracked service at a post office or through another provider, you’ll no longer be able to manually upload tracking information, so you and your buyer will not see tracking activity on eBay. This means: Your item can't be marked as sent on eBay Your payment may be held for up to 14 days, even if your buyer has already received the parcel You won't be protected by eBay if there are any delivery issues for that order Remember, it is against our Member-to-member contact policy to exchange any personal information (including addresses) over messages. Are labels on eBay more expensive? We partner with Australia Post to offer discounted label rates compared to standard retail pricing, with savings of up to 35% on selected services. The cost of shipping will vary based on the item size, weight, destination and delivery service selected. We are working on adding more carriers and differentiated delivery options to eBay so you can access convenient, tracked shipping at competitive rates. How do I ensure buyers pay the right postage on my listing? Selecting 'calculated shipping' as your delivery option means that we will calculate the shipping cost based on your parcel's weight, dimensions and buyer's destination. Shipping is calculated using weight bands so it's important to be exact with your measurements to avoid under or overpaying for shipping. We recommend accurately estimating your parcel size and weight so that the buyer pays the right price for shipping and you aren't left out of pocket. You can also choose flat rate postage if you want to set a cost for any buyer e.g. $10. This option may be right for you if your item fits in an Australia Post Flat Rate satchel or box (Extra Small, Small, Medium, Large or Extra Large). Can I use my prepaid satchels? Shipping labels generally need to be purchased through eBay. If you regularly use prepaid satchels, or have better rates through your own carrier, a Pro plan may be a better fit for you and offers more flexibility in how you manage shipping. Our Pro Starter plan has no monthly cost and sellers pay 13.4% (incl. GST) final value fees. Compare our Pro plans . Can I still use Flat Rate Satchels? When you buy your labels on eBay and choose to send with Australia Post, you’ll have a choice of Flat Rate or Parcel Post. With Flat Rate , you pay a fixed price based on the size of the Australia Post satchel or box you use, rather than the weight of your item (up to 5kg). You'll need to use official Australia Post Flat Rate packaging , which you can buy from Australia Post. With Parcel Post, the shipping cost is based on your parcel's weight, dimensions and destination. Shipping is calculated using weight bands: Up to 250g, 250g to 500g, 500g to 1kg, 1kg to 3kg, 3kg to 5kg so it’s important to be exact with your measurements when using Parcel Post to avoid under or overpaying for shipping. While Parcel Post can cost more than Flat Rate, it gives you the flexibility to choose your own packaging. Next steps Do ✅ Buy labels on eBay when you sell for free ✅ Check whether your item qualifies for an exception ✅ Use the QR code option if you don't have a printer ✅ Simplify sending with automatic upload of tracking info to your order Don't ❌ Buy labels outside of eBay to send items, unless an exception applies ❌ Manually upload tracking ❌ Send messages to buyers asking for any personal information ❌ Use prepaid satchels ❌ Ignore reminders about shipping requirements New EU customs duty now in effect for low-value imports Starting 1 July 2026, the European Union is introducing a new customs duty of €3 on imported items valued under €150. To help ensure a smooth buying and selling experience, eBay will continue to support cross-border trade into the EU. What this means for sellers Due to these changes in EU customs requirements, Australia Post label purchases on eBay are temporarily unavailable for shipment to the EU. Sellers should purchase their shipping label directly from their carrier to complete their shipment. For sellers using their own shipping methods, carriers may collect applicable import fees, including any customs duties, as part of the import process. Some carriers may begin requiring duties-prepaid shipping, also known as Delivered Duty Paid (DDP), into the EU for certain services or destinations. Sellers should check with their carrier regarding any new EU requirements, and review their pricing and postage arrangements, as appropriate. What this means for buyers For items shipped using a seller's own shipping method, carriers may collect applicable import fees as part of the import process. Depending on the shipping service used, buyers may be contacted by the carrier about applicable import fees before delivery. Delivery times may also be longer than usual during the initial implementation period as carriers and customs authorities adjust to the new requirements. What’s next? We will continue to monitor the implementation of the new EU requirements and provide updates as additional guidance becomes available. We encourage sellers to check back regularly for the latest information. As always, our goal is to make international trade as simple as possible. Please note that the €3 customs duty applies per unique item under the applicable EU customs rules. For more information, see the European Commission’s guidance page . Thank you for being part of the eBay community. New EU customs duty now in effect for low-value imports Starting 1 July 2026, the European Union is introducing a new customs duty of €3 on imported items valued under €150. To help ensure a smooth buying and selling experience, eBay will continue to support cross-border trade into the EU. What this means for sellers Due to these changes in EU customs requirements, Australia Post label purchases on eBay are temporarily unavailable for shipment to the EU. Sellers should purchase their shipping label directly from their carrier to complete their shipment. For sellers using their own shipping methods, carriers may collect applicable import fees, including any customs duties, as part of the import process. Some carriers may begin requiring duties-prepaid shipping, also known as Delivered Duty Paid (DDP), into the EU for certain services or destinations. Sellers should check with their carrier regarding any new EU requirements, and review their pricing and postage arrangements, as appropriate. What this means for buyers For items shipped using a seller's own shipping method, carriers may collect applicable import fees as part of the import process. Depending on the shipping service used, buyers may be contacted by the carrier about applicable import fees before delivery. Delivery times may also be longer than usual during the initial implementation period as carriers and customs authorities adjust to the new requirements. What’s next? We will continue to monitor the implementation of the new EU requirements and provide updates as additional guidance becomes available. We encourage sellers to check back regularly for the latest information. As always, our goal is to make international trade as simple as possible. Please note that the €3 customs duty applies per unique item under the applicable EU customs rules. For more information, see the European Commission’s guidance page . Thank you for being part of the eBay community. Compliance reminder – Small high-powered magnets ban We're reminding sellers that small high-powered magnets that are separate or loose may be subject to a permanent ban in Australia when used in certain products. Effective since 2012, the ban aims to reduce the risk of serious injury, illness or death from these products. If swallowed, small magnets can lead to serious internal injuries and also pose a choking hazard to young children. Banned products must not be sold on eBay. For more information, visit the ACCC website: Small high-powered magnets ban Mandatory standard for toys containing magnets If any products you are seeking to sell contain magnets, you need to ensure that they are not prohibited by the ban . Our Product safety policy provides additional guidance on important government regulations and safety standards. Please ensure that you comply with our policy when selling on eBay. Compliance reminder – Small high-powered magnets ban We're reminding sellers that small high-powered magnets that are separate or loose may be subject to a permanent ban in Australia when used in certain products. Effective since 2012, the ban aims to reduce the risk of serious injury, illness or death from these products. If swallowed, small magnets can lead to serious internal injuries and also pose a choking hazard to young children. Banned products must not be sold on eBay. For more information, visit the ACCC website: Small high-powered magnets ban Mandatory standard for toys containing magnets If any products you are seeking to sell contain magnets, you need to ensure that they are not prohibited by the ban . Our Product safety policy provides additional guidance on important government regulations and safety standards. Please ensure that you comply with our policy when selling on eBay. A quick reminder about posting your items and getting paid on eBay Whether you're listing your first item or running a growing business, there are a few steps you can take for a smoother experience from listing to getting paid. When listing your items Make sure your listing is clear and accurate Select the postage service(s) with which you intend to send the item. If you are a Pro seller , you can choose to send your item using an untracked service. If you are taking advantage of free selling , you can only choose to use an untracked service for low-value or lightweight items (i.e. Items under $20 or items that fit in an envelope). Remember, when you choose an untracked service, you aren’t protected from Item Not Received claims. When posting your items Ensure you send the item using the same postage service the buyer selected. If you aren’t buying labels on eBay, ensure you upload valid tracking. For existing sellers, you need to ensure you have valid tracking uploaded for >95% of your orders, or your funds may be put on hold . Uploading tracking plays an important role in getting paid and creating a smooth selling experience. Tracking helps buyers follow their parcel’s journey, may protect you from some buyer claims and can help funds become available sooner once delivery is confirmed. Please note that Untracked Letters and Freight shipments are not included in the 95% requirement and will not count against your tracking upload rate. If you have selected any other postage service for your listing, eBay will expect you to upload valid tracking information. If you use eBay Labels, this is uploaded automatically. If you are using your own postage provider, you will need to ensure you have valid tracking uploaded. For new sellers registered as individuals , you may experience transaction holds. We've introduced clear criteria for when you can receive your funds within 48 hours of the buyer paying. As you build your sales history and meet these criteria, you'll get paid faster. You can track your progress against these criteria in the Payments tab of Seller Hub or My eBay. Learn more about transaction holds → A quick reminder about posting your items and getting paid on eBay Whether you're listing your first item or running a growing business, there are a few steps you can take for a smoother experience from listing to getting paid. When listing your items Make sure your listing is clear and accurate Select the postage service(s) with which you intend to send the item. If you are a Pro seller , you can choose to send your item using an untracked service. If you are taking advantage of free selling , you can only choose to use an untracked service for low-value or lightweight items (i.e. Items under $20 or items that fit in an envelope). Remember, when you choose an untracked service, you aren’t protected from Item Not Received claims. When posting your items Ensure you send the item using the same postage service the buyer selected. If you aren’t buying labels on eBay, ensure you upload valid tracking. For existing sellers, you need to ensure you have valid tracking uploaded for >95% of your orders, or your funds may be put on hold . Uploading tracking plays an important role in getting paid and creating a smooth selling experience. Tracking helps buyers follow their parcel’s journey, may protect you from some buyer claims and can help funds become available sooner once delivery is confirmed. Please note that Untracked Letters and Freight shipments are not included in the 95% requirement and will not count against your tracking upload rate. If you have selected any other postage service for your listing, eBay will expect you to upload valid tracking information. If you use eBay Labels, this is uploaded automatically. If you are using your own postage provider, you will need to ensure you have valid tracking uploaded. For new sellers registered as individuals , you may experience transaction holds. We've introduced clear criteria for when you can receive your funds within 48 hours of the buyer paying. As you build your sales history and meet these criteria, you'll get paid faster. You can track your progress against these criteria in the Payments tab of Seller Hub or My eBay. Learn more about transaction holds →