Español – América Latina Português – Brasil User management Google Workspace Help User management If a user forgets the password for their managed Google Account (for example, their Google Workspace or Cloud Identity account) or if you think their account has been compromised, you can reset their password from the Google Admin console. Resetting a password changes it for the user's online accounts. If the user has Google Drive for desktop, the password doesn't change there. After resetting a user's password, you should also reset the user's sign-in cookies. If your organization has Workspace guests enabled, you can also reset guests' passwords. Step 1: Reset a user's password Step 2: Reset the user's sign-in cookies Step 3: After changing a password Reset another administrator's password Recover your own administrator password Step 1: Reset a user's password To reset multiple users' passwords in bulk, go to Add or update multiple users from a CSV file . If your account uses single sign-on (SSO) with a third-party identity provider, go here, instead . To reset a user's password, you must be signed in with an administrator account that has reset password privileges . In the Google Admin console, go to Menu Directory Users . Go to Users Requires having the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps. Note: For guests, go to Menu Directory Guests In the Google Admin console, go to Menu Directory Users . Requires having the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps. Note: For guests, go to Menu Directory Guests In the Users list, point to the user and click Reset password at the right . Or if the list is long , type in the search bar at the very top to find the user's account page. For guests, select the guest's name to open their account page. Then at the left of their account page, click Reset password . Show me how In the Users list, point to the user and click Reset password at the right . Or if the list is long , type in the search bar at the very top to find the user's account page. For guests, select the guest's name to open their account page. Then at the left of their account page, click Reset password . Show me how In the Reset password box, select an option: Automatically generate a password , such as for a compromised account. This generates a secure password, which the user will need to access the account. When they next sign in, they'll be asked to reset the password again. Create password, for example, to type a simpler password you can give the user over the phone. To view what you type, click Preview . Check the Ask the user to change their password box so they can change it to something more secure when they next sign in. By default, password minimum length is 8 characters. You can change password requirements for your organization. In the Reset password box, select an option: Automatically generate a password , such as for a compromised account. This generates a secure password, which the user will need to access the account. When they next sign in, they'll be asked to reset the password again. Create password, for example, to type a simpler password you can give the user over the phone. To view what you type, click Preview . Check the Ask the user to change their password box so they can change it to something more secure when they next sign in. By default, password minimum length is 8 characters. You can change password requirements for your organization. Choose how to tell the user or guest about their new password: Click Copy Password , for example, to send the password in a Google chat conversation. Then click Done . Click Email Password Send to notify the user or guest that their password has changed. Send it to an email address where they can receive email. The user or guest also receives a link to reset their password. Or, if you unchecked the Ask the user to change their password box in step 4, they don't receive a link and must contact you for the password.

Choose how to tell the user or guest about their new password: Click Copy Password , for example, to send the password in a Google chat conversation. Then click Done . Click Email Password Send to notify the user or guest that their password has changed. Send it to an email address where they can receive email. The user or guest also receives a link to reset their password. Or, if you unchecked the Ask the user to change their password box in step 4, they don't receive a link and must contact you for the password. Reset the user or guest's sign-in cookies ( steps below ). Reset the user or guest's sign-in cookies ( steps below ). Step 2: Reset the user's sign-in cookies Resetting a user or guest's sign-in cookies prevents them from signing in with an old password. In the Google Admin console, go to Menu Directory Users . Go to Users Requires having the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps. Note: For guests, go to Menu Directory Guests In the Google Admin console, go to Menu Directory Users . Requires having the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps. Note: For guests, go to Menu Directory Guests Open the user's account page: Click the user's name. Or, at the top, in the search box, enter the user's name and open their account page. For more options, go to Find a user account . Open the user's account page: Click the user's name. Or, at the top, in the search box, enter the user's name and open their account page. For more options, go to Find a user account . At the top, click Security Sign in cookies Reset . At the top, click Security Sign in cookies Reset . (Optional) To return to the account page, at the top, click the Up arrow . (Optional) To return to the account page, at the top, click the Up arrow . Step 3: After changing a password After you reset a password and sign-in cookies, the user or guest is signed out of all active sessions. To reopen their apps, the user or guest needs to complete the following actions: Google web apps (such as Gmail or Google Drive)—The user or guest has to sign in again with their new password. Google apps on Android —The user or guest is notified they need to verify their identity by signing in to their account. Already synced data—for example, email already received in Gmail—is still accessible, but no new emails can be sent or received until they sign in again with their new password. Google apps on Apple iOS —The user or guest's Google Account is removed from the account list. The user or guest has to add their account again, then sign in with their new password. Third-party apps connected via OAuth —Third-party mail apps like Apple Mail and Mozilla Thunderbird―as well as other applications that use mail scopes to access a user or guest's mail―will stop syncing data after a password reset, until a new OAuth 2.0 token is granted. A new token is granted when the user signs in with their Google Account username and new password. For details, go to Automatic OAuth 2.0 token revocation upon password change . Third-party apps that require application-specific passwords (ASPs) —When 2-Step Verification is in use, application-specific passwords (ASPs) may be required to use legacy applications that don't support OAuth. After a password reset, all ASPs are revoked and need to be regenerated. For details, go to Sign in with App Passwords . Third-party apps that require application-specific passwords (ASPs) —When 2-Step Verification is in use, application-specific passwords (ASPs) may be required to use legacy applications that don't support OAuth. After a password reset, all ASPs are revoked and need to be regenerated. For details, go to Sign in with App Passwords . Reset another administrator's password To reset the password of another administrator, you must have Super Admin privileges . If you have Super Admin privileges, follow the steps to reset a user's password (above on this page). Recover your own administrator password If you can't sign in to the Admin console and need to reset your own administrator password, go to Recover administrator access to your account . Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated. Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates. Last updated 2026-09-10 UTC.