Payment method not available Payment option selected not available Payment option selected not available Not eligible for upfront plans Not eligible for bundle plans Your service is not eligible Can’t add to cart You can’t sell this product or service Cart limit reached Low income plan limit reached Account limit reached Looks like this offer isn’t available This offer has expired or is currently unavailable. Get up to $180 off over 12 months On selected Upfront Mobile Plans. New services only. Deal ends 5 October. Upfront Mobile Plans Our mobile plans come with Our mobile network covers more of Australia than any other mobile network. No lock-in contracts You can switch plans month-to-month or leave any time. Get more out of your plan when you share data with up to 20 eligible Upfront Mobile or Data Plans. No excess data charges We won’t charge you extra, but your speed will be slowed. Select an Upfront Mobile Plan Device Security Essentials Device Security Essentials (powered by McAfee) is free and allows access to three security features via the My Telstra app. Scan Wi-Fi networks for cyber threats and get alerts when connecting to unsafe Wi-Fi networks. Browse more confidently with timely alerts before accessing risky websites and links. Helps protect your devices and personal information from the latest malware and threats. Explore Device Security Essentials This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies. Uncapped 5G speeds With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. How to access 5G Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker . Earn points to redeem for rewards Earn 10 points for every dollar spent (on eligible services) with Telstra Plus to redeem for products in our Rewards Store. Plus, you unlock great membership benefits. You must be 18+ with an eligible service. Excludes Enterprise. Telstra Plus terms and conditions . Member Tier benefits You can redeem your points for selected discounted movie tickets at Event Cinemas and Village Cinemas. Exclusive concert pre-sales. Sport event tickets. Theatre and performance art pre-sales. Additional Silver Tier membership benefits Enjoy 25% off selected movies and shows in the Fetch Store. Additional Gold Tier membership benefits Enjoy 50% off selected movies and shows in the Fetch Store. Get earlier pre-sales access than any other tier. Gold tier support. Get VIP service when messaging in the My Telstra app. Business tier also available. Join Telstra Plus . Connect fast with eSIM eSIM is a digital SIM built into your device and allows you to connect to our network fast. Most devices released after 2020 are eSIM compatible, however, if the device was purchased overseas the eSIM may not work in Australia. To use eSIM simply choose this option during checkout then follow the instructions on order confirmation screen. You can also login to My Telstra app to download your eSIM profile. New activations and mobile number transfers are typically completed within four business hours, but most get up and running sooner. Make sure you’ve downloaded your new eSIM, as this will start the transfer process. Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers. Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number. Excludes calls and texts to premium numbers, some satellite numbers and international use. Telstra Satellite Telstra Satellite helps you connect when beyond our mobile network. It includes Satellite Messaging and Select Satellite Apps. Telstra Satellite is not designed to be an emergency service. This includes because it supports text messaging only and you cannot text Triple Zero directly. Telstra Satellite is an intermittent service and the experience may differ from a standard mobile service. Compatible device and eligible plan required. Explore Telstra Satellite 10% off selected Upfront Mobile Plans for eligible concession holders ​Available on selected Upfront Mobile Plans. The 10% discount is applied to the monthly plan fee after other compatible discounts or promotions. Concession card validations available via the My Telstra or by contacting us Share and save with Bundle Plans Unlock great value with our mobile and data Bundle Plans by sharing your data across multiple devices. You can add up to five Bundle Plans to either an Essential or Premium Upfront Mobile Plan. Explore Bundle Plans Get $10/mth off a new Upfront Essential Mobile Plan for 12 months For customers taking up a new Upfront Essential Mobile Plan by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Discount will be removed if you change plans or cancel your service. Get $15/mth off a new Upfront Premium Mobile Plan for 12 months For customers taking up a new Upfront Premium Mobile Plan by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Discount will be removed if you change plans or cancel your service. Which account type has the service you want to keep? Which business is this for? Account selection required Which personal account is this for? Account selection required This account isn’t eligible for online transactions. Only Account Owners can buy items online. Message us to complete your order. You have no eligible services that can be upgraded. Please message us or get a new plan. You have no eligible services You need a new plan to buy a device on repayment. You have no eligible services on this account. You can either get a new plan or use a plan from a different account. Select the service you want to keep Select the service you want to keep You’ll need to add a new plan to continue. You can’t update this service Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term. Message us or visit us in store to update this service You can’t update this service here This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term. This is a MICA service. Go to Console to migrate it. Service selection required A mobile phone service can’t be added to a data plan. Please select another service. A mobile phone service can’t be added to a data plan. Please select another service. A mobile broadband service can’t be added to a mobile phone plan. Please select another service. A mobile broadband service can’t be added to a mobile phone plan. Please select another service. A watch plan can’t be on a repayment plan. Please select another service. A watch plan can’t be on a repayment plan. Please select another service. Upgrade & Protect on this service You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible). If you don't want to use Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee. An error has occurred Buy out your current device An error has occurred [[devicename]] Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months Buyout fee $[[remainingPayoutAmount]] Verify IMEI number An error has occurred You can find your IMEI number by: Find through calling Call *#06# on the device to display the IMEI. Find in settings Android: Search "IMEI" in Settings . iOS: Select General > About > IMEI in Settings . An error has occurred IMEl successfully verified Your device with the IMEI number ending in [[partial-imei]] has been successfully verified. We'll assess the device condition next. An error has occurred IMEI doesn't match our records An error has occurred The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device. What do you need to do? Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. Turn off your device lock An error has occurred Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off: Go to Settings > Scroll to Face ID & Passcode. Enter your device passcode Scroll to Stolen Device Protection and turn it off Go back to Settings > Select your Name > Select Find My Turn off Find My [iPhone or iPad] Restart the order Contact us if this issue persists. Unable to proceed with redemption An error has occurred Unable to process the order An error has occurred We can’t continue because there’s an open request against this device. What do you need to do? Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed. Unable to process the order An error has occurred We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra. What do you need to do? Please go back and check the last four digits of IMEI1 were entered correctly. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory. Unable to process the order An error has occurred We’re unable to process the request right now. Please contact us to check what’s wrong. Device replaced under warranty An error has occurred Verify IMEI number An error has occurred How to find IMEI number Option 1: Find through calling Call *#06# on the device to display the IMEI Option 2: Find in settings Android: Search "IMEI" in Settings iOS: Select > General > About > IMEI in Settings An error has occurred The IMEI you entered is locked. An error has occurred Device IMEl number [[full-imei]] was successfully verified. An error has occurred Unable to proceed with redemption. Please contact store IMEI doesn't match our records An error has occurred Unable to process the order An error has occurred Unable to process the order An error has occurred Assess device condition Something went wrong. Please try again. An error has occurred Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Not eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Redemption status Ineligible [[redemptionHistory]] Find out more on the Upgrade & Protect page . An error has occurred An error has occurred Complete your new device purchase We'll conduct a credit check to confirm you're able to meet the repayments of this purchase. Complete your new device purchase We'll conduct a credit check to confirm you're able to meet the repayments of this purchase. Prepare your current device for return Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel. Prepare your current device for return Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel. Wait for us to send you a return eParcel Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds. Wait for us to send you a return eParcel Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds. Do you want to remove this from your cart? Get $5/mth off a new Mobile Bundle Plan for 12 months How to add a promo code online Add a Mobile Bundle Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. Available with Upfront Essential or Premium Plan only. For business customers with a valid ABN/ACN taking up a new Mobile Bundle Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get $15/mth off a new Upfront Essential Mobile Plan for 12 months How to add a promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Essential Mobile Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get $15/mth off a new Upfront Basic Mobile Plan for 12 months How to add a promo code online Add an Upfront Basic Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Mobile Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get up to $400 bonus trade-in credit To be eligible for bonus trade-in credit, follow these steps (in order): Purchase an eligible Google Pixel 11 Series phone. Start your trade-in request and select the bonus credit offer. Complete your trade-in quote and submit your request by 2 November. Return your trade-in device before the quote expires. Return your trade-in device before the quote expires. If you don’t see the bonus credit in your trade-in quote, wait an hour and try again. Your trade-in credit – including bonus credit – will be applied to your account after you’ve: Received your new phone. Returned your trade-in device. You can only receive bonus credit once for each new eligible device purchased, regardless of how many devices you trade-in. Cancelled orders and expired, withdrawn or invalid trade-in claims aren’t eligible for bonus credit. Trade-In powered by Assurant. Eligible device and Telstra service required. Get up to $120 off a new Basic Mobile plan over 12 months For customers taking up a new Upfront Essential Mobile Plan by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Discount will be removed if you change plans or cancel your service. Get $14/mth off a new Upfront Basic Mobile Plan for 6 months How to add a promo code online Add a upfront Basic Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Mobile Plan using code BIZONLY by 23 March either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $16/mth off a new Upfront Essential Mobile Plan for 6 months How to add a promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Essential Mobile Plan using code BIZONLY by 23 March either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $10/mth off a new Upfront Medium Data Plan for 6 months How to add a promo code Add a new Upfront Medium Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Medium Data Plan using PROMO by 24 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. $5/mth off a new Mobile Bundle Plan for 12 months How to add a promo code Add a new Upfront Mobile Plan to your cart. In cart summary or cart review, enter PROMO5 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Mobile Plan using PROMO5 by 9 March. For new services. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $10/mth off a new Upfront Essential Mobile Plan for 6 months How to add a promo code Add Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter PROMO10 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Essential Mobile Plan using PROMO10 by 10 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Get $15/mth off a new Upfront Premium Mobile Plan for 6 months How to add a promo code Add Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter PROMO15 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Premium Mobile Plan using PROMO15 by 10 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Get $20/mth off a new Upfront Premium Mobile Plan for 12 months Add an Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter PROMO20 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Premium Mobile Plan using PROMO20 by 1 June. For new services. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. $50/mth off a new Upfront Basic, Essential, Premium or Bundle Mobile Plan for 1 month. How to use your promo code Add a Basic, Essential, Premium or Bundle Plan to your cart. In cart summary or cart review, enter PROMO50 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Basic, Essential, Premium or Bundle Mobile Plan using code PROMO50 by 4 May. For new services. Roll onto Telstra’s standard month-to-month price after 1 month unless you change or cancel beforehand. Get $5/mth off a new Upfront Small Data Plan for 12 months How to add a promo code Add Small Upfront Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Small Data Plan using PROMO by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $10/mth off a new Upfront Medium Data Plan for 12 months How to add a promo code Add Medium Upfront Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Medium Data Plan using PROMO by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $9/mth off a new Upfront Essential Mobile Plan for 6 months How to use your promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Essential Mobile Plan using code BIZONLY by 24 August either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $10/mth off a new Upfront Premium Mobile Plan for 6 months How to use your promo code online Add an Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Premium Mobile Plan using code BIZONLY by 24 August either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $5/mth off a new Upfront Data Bundle Plan for 6 months How to add a promo code Add Upfront Data Bundle Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Data Bundle Plan using PROMO by 7 September. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Select an Upfront Mobile Plan Device Security Essentials Device Security Essentials (powered by McAfee) is free and allows access to three security features via the My Telstra app. Scan Wi-Fi networks for cyber threats and get alerts when connecting to unsafe Wi-Fi networks. Browse more confidently with timely alerts before accessing risky websites and links. Helps protect your devices and personal information from the latest malware and threats. Explore Device Security Essentials This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies. Uncapped 5G speeds With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. How to access 5G Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker . Earn points to redeem for rewards Earn 10 points for every dollar spent (on eligible services) with Telstra Plus to redeem for products in our Rewards Store. Plus, you unlock great membership benefits. You must be 18+ with an eligible service. Excludes Enterprise. Telstra Plus terms and conditions . Member Tier benefits You can redeem your points for selected discounted movie tickets at Event Cinemas and Village Cinemas. Exclusive concert pre-sales. Sport event tickets. Theatre and performance art pre-sales. Additional Silver Tier membership benefits Enjoy 25% off selected movies and shows in the Fetch Store. Additional Gold Tier membership benefits Enjoy 50% off selected movies and shows in the Fetch Store. Get earlier pre-sales access than any other tier. Gold tier support. Get VIP service when messaging in the My Telstra app. Business tier also available. Join Telstra Plus . Connect fast with eSIM eSIM is a digital SIM built into your device and allows you to connect to our network fast. Most devices released after 2020 are eSIM compatible, however, if the device was purchased overseas the eSIM may not work in Australia. To use eSIM simply choose this option during checkout then follow the instructions on order confirmation screen. You can also login to My Telstra app to download your eSIM profile. New activations and mobile number transfers are typically completed within four business hours, but most get up and running sooner. Make sure you’ve downloaded your new eSIM, as this will start the transfer process. Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers. Unlimited SMS from Australia to standard international numbers in all destinations. 30 minutes of calls from Australia to any standard overseas number. Excludes calls and texts to premium numbers, some satellite numbers and international use. 10% off selected Upfront Mobile Plans for eligible concession holders ​Available on selected Upfront Mobile Plans. The 10% discount is applied to the monthly plan fee after other compatible discounts or promotions. Concession card validations available via the My Telstra or by contacting us Which account type has the service you want to keep? Which business is this for? Account selection required Which personal account is this for? Account selection required This account isn’t eligible for online transactions. Only Account Owners can buy items online. Message us to complete your order. You have no eligible services that can be upgraded. Please message us or get a new plan. You have no eligible services You need a new plan to buy a device on repayment. You have no eligible services on this account. You can either get a new plan or use a plan from a different account. Select the service you want to keep Select the service you want to keep You’ll need to add a new plan to continue. You can’t update this service Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term. Message us or visit us in store to update this service You can’t update this service here This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term. This is a MICA service. Go to Console to migrate it. Service selection required A mobile phone service can’t be added to a data plan. Please select another service. A mobile phone service can’t be added to a data plan. Please select another service. A mobile broadband service can’t be added to a mobile phone plan. Please select another service. A mobile broadband service can’t be added to a mobile phone plan. Please select another service. Upgrade & Protect on this service You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible). If you don't want to use Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee. An error has occurred Buy out your current device An error has occurred [[devicename]] Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months Buyout fee $[[remainingPayoutAmount]] Verify IMEI number An error has occurred You can find your IMEI number by: Find through calling Call *#06# on the device to display the IMEI. Find in settings

Android: Search "IMEI" in Settings . iOS: Select General > About > IMEI in Settings . An error has occurred IMEl successfully verified Your device with the IMEI number ending in [[partial-imei]] has been successfully verified. We'll assess the device condition next. An error has occurred IMEI doesn't match our records An error has occurred The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device. What do you need to do? Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible. Turn off your device lock An error has occurred Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off: Go to Settings > Scroll to Face ID & Passcode. Enter your device passcode Scroll to Stolen Device Protection and turn it off Go back to Settings > Select your Name > Select Find My Turn off Find My [iPhone or iPad] Restart the order Contact us if this issue persists. Unable to proceed with redemption An error has occurred Unable to process the order An error has occurred We can’t continue because there’s an open request against this device. What do you need to do? Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed. Unable to process the order An error has occurred We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra. What do you need to do? Please go back and check the last four digits of IMEI1 were entered correctly. If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory. Unable to process the order An error has occurred We’re unable to process the request right now. Please contact us to check what’s wrong. Device replaced under warranty An error has occurred Verify IMEI number An error has occurred How to find IMEI number Option 1: Find through calling Call *#06# on the device to display the IMEI Option 2: Find in settings Android: Search "IMEI" in Settings iOS: Select > General > About > IMEI in Settings An error has occurred The IMEI you entered is locked. An error has occurred Device IMEl number [[full-imei]] was successfully verified. An error has occurred Unable to proceed with redemption. Please contact store IMEI doesn't match our records An error has occurred Unable to process the order An error has occurred Unable to process the order An error has occurred Assess device condition Something went wrong. Please try again. An error has occurred Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Estimated redemption fee $[[redemptionFee]] [[redemptionHistory]] Find out more on the Upgrade & Protect page . Not eligible to redeem An error has occurred [[devicename]] Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months Device condition [[redemptionCondition]] Redemption status Ineligible [[redemptionHistory]] Find out more on the Upgrade & Protect page . An error has occurred An error has occurred Complete your new device purchase We'll conduct a credit check to confirm you're able to meet the repayments of this purchase. Complete your new device purchase We'll conduct a credit check to confirm you're able to meet the repayments of this purchase. Prepare your current device for return Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel. Prepare your current device for return Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel. Wait for us to send you a return eParcel Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds. Wait for us to send you a return eParcel Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds. Do you want to remove this from your cart? Get $5/mth off a new Mobile Bundle Plan for 12 months How to add a promo code online Add a Mobile Bundle Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. Available with Upfront Essential or Premium Plan only. For business customers with a valid ABN/ACN taking up a new Mobile Bundle Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get $15/mth off a new Upfront Essential Mobile Plan for 12 months How to add a promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Essential Mobile Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get $15/mth off a new Upfront Basic Mobile Plan for 12 months How to add a promo code online Add an Upfront Basic Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Mobile Plan using code BIZONLY by 5 October either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 12 months unless you change plans or cancel beforehand. Get up to $400 bonus trade-in credit To be eligible for bonus trade-in credit, follow these steps (in order): Purchase an eligible Google Pixel 11 Series phone. Start your trade-in request and select the bonus credit offer. Complete your trade-in quote and submit your request by 2 November. Return your trade-in device before the quote expires. Return your trade-in device before the quote expires. If you don’t see the bonus credit in your trade-in quote, wait an hour and try again. Your trade-in credit – including bonus credit – will be applied to your account after you’ve: Received your new phone. Returned your trade-in device. You can only receive bonus credit once for each new eligible device purchased, regardless of how many devices you trade-in. Cancelled orders and expired, withdrawn or invalid trade-in claims aren’t eligible for bonus credit. Trade-In powered by Assurant. Eligible device and Telstra service required. Get up to $120 off a new Basic Mobile plan over 12 months For customers taking up a new Upfront Essential Mobile Plan by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Discount will be removed if you change plans or cancel your service. Get $14/mth off a new Upfront Basic Mobile Plan for 6 months How to add a promo code online Add a upfront Basic Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Mobile Plan using code BIZONLY by 23 March either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $16/mth off a new Upfront Essential Mobile Plan for 6 months How to add a promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Basic Essential Mobile Plan using code BIZONLY by 23 March either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $10/mth off a new Upfront Medium Data Plan for 6 months How to add a promo code Add a new Upfront Medium Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Medium Data Plan using PROMO by 24 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. $5/mth off a new Mobile Bundle Plan for 12 months How to add a promo code Add a new Upfront Mobile Plan to your cart. In cart summary or cart review, enter PROMO5 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Mobile Plan using PROMO5 by 9 March. For new services. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $10/mth off a new Upfront Essential Mobile Plan for 6 months How to add a promo code Add Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter PROMO10 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Essential Mobile Plan using PROMO10 by 10 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Get $15/mth off a new Upfront Premium Mobile Plan for 6 months How to add a promo code Add Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter PROMO15 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Premium Mobile Plan using PROMO15 by 10 August. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Get $20/mth off a new Upfront Premium Mobile Plan for 12 months Add an Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter PROMO20 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Premium Mobile Plan using PROMO20 by 1 June. For new services. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. $50/mth off a new Upfront Basic, Essential, Premium or Bundle Mobile Plan for 1 month. How to use your promo code Add a Basic, Essential, Premium or Bundle Plan to your cart. In cart summary or cart review, enter PROMO50 into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Basic, Essential, Premium or Bundle Mobile Plan using code PROMO50 by 4 May. For new services. Roll onto Telstra’s standard month-to-month price after 1 month unless you change or cancel beforehand. Get $5/mth off a new Upfront Small Data Plan for 12 months How to add a promo code Add Small Upfront Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Small Data Plan using PROMO by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $10/mth off a new Upfront Medium Data Plan for 12 months How to add a promo code Add Medium Upfront Data Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Medium Data Plan using PROMO by 5 October. Roll onto Telstra’s standard month-to-month price after 12 months unless you change or cancel beforehand. Get $9/mth off a new Upfront Essential Mobile Plan for 6 months How to use your promo code online Add an Upfront Essential Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Essential Mobile Plan using code BIZONLY by 24 August either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $10/mth off a new Upfront Premium Mobile Plan for 6 months How to use your promo code online Add an Upfront Premium Mobile Plan to your cart. In cart summary or cart review, enter BIZONLY into the promo code field. You need to copy the code and put it in yourself. You have three attempts to enter. If you exceed this, the code will be invalid. Confirm and buy. For business customers with a valid ABN/ACN taking up a new Upfront Premium Mobile Plan using code BIZONLY by 24 August either in store or online. For new services only. Roll onto Telstra’s standard month-to-month price after 6 months unless you change plans or cancel beforehand. Get $5/mth off a new Upfront Data Bundle Plan for 6 months How to add a promo code Add Upfront Data Bundle Plan to your cart. In cart summary or cart review, enter PROMO into the promo code field. (You have three attempts to enter. If you exceed this, the code will be invalid.) Confirm and buy. For customers taking up a new Upfront Data Bundle Plan using PROMO by 7 September. Roll onto Telstra’s standard month-to-month price after 6 months unless you change or cancel beforehand. Check your coverage Before you continue, check our network coverage map to see the level of predicted coverage where you plan to use your service. The map also includes info on what might affect your coverage. You need to confirm you've checked the network coverage map to continue. Something went wrong. Please try again. You can only have one plan and phone in your cart. Before you continue You already have a similar item in the cart, adding it will replace that item from your cart. Keep current and view cart Get more with Telstra Plus Earn points by paying an eligible bill to redeem on movie voucher deals, devices and more. Eligibility criteria apply to join Telstra Plus. Add on and save with Bundle plans If you have an existing Upfront Essential or Premium Mobile Plan you can add a Bundle Plan and start saving now. Stay close, even when they’re not Looking for something else? Frequently asked questions What is a month-to-month SIM-only plan? A SIM-only plan is when you only buy a plan from us and bringing your own phone. Our SIM-only plans have no lock in contract which means you can cancel at anytime. When buying a SIM-only plan, you can choose to use either a physical SIM card, or eSIM. Can I use any phone on a SIM-only plan? You may bring your own compatible phone with this plan, or you can purchase an eligible phone with this plan, payable outright or over 12, 24 or 36 interest-free monthly payments. Your phone must be compatible, or it may not be able to make calls, including calls to emergency services. See telstra.com.au/support/mobiles-devices/enable-volte-mobile-phone for more information on compatible devices. Can I keep my current phone number if I buy a SIM-only plan? Yes. You can keep your number even if you are coming from a different provider. Select ‘keep my number’ and the name of the provider you’re coming from during checkout and we’ll help transfer the number for you. How do I switch between phone plans? Our Upfront Mobile Plans give you the flexibility to switch between plans once each month (either increasing your plan or decreasing your plan). You can do this in the My Telstra app. If you increase your data allowance your higher data allowance starts right away, and you don’t pay anything extra that month. Your new increased price will take effect on your next monthly payment date. Things you need to know Google One and YouTube Premium terms and conditions By subscribing, you agree to terms for Google One, available at Google One Terms of Service and for offers, available at Google One Free Trial See how Google handles data at Google privacy policies With eligible device purchase. Offer is only available to new users of Google One. Redeem the offer by 31 March 2027 at 11:59pm PT. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. Unless cancelled earlier, Google One will charge $2.99 after the trial ends, billed on a recurring monthly basis. Cancel anytime. No refunds for partial billing periods, except as required by applicable law. Return of purchased device may result in cancellation of subscription. Subscription prices are subject to change. See Google One 3 month offer for more details. YouTube Premium With eligible device purchase. Offer available to new users only (no past trial of YouTube Premium, YouTube Music Premium, YouTube Red, or Google Play Music). Offer expires 31 March 2027 at 11:59pm PT. Valid form of payment and Google Account required at sign-up, then auto-renews at $16.99/month after expiration of 3-month membership unless previously cancelled. Must be 18 years or older. Cancel anytime. Return of purchased device may result in cancellation of subscription. No refunds for partial billing periods are available, except as required by applicable law. Subscription prices are subject to change. See YouTube Premium restrictions for full terms. Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. You'll need to pay out any remaining devices, accessories or services in full when you cancel. Mobile discount for eligible concession card holders Eligible customers who take up a Telstra Upfront Light, Basic, Bundle, Essential or Premium Mobile Plan will receive a 10% discount on their monthly plan charge. The 10% discount will be applied to your monthly plan fee after any other compatible discounts or promotions. To be eligible for this offer you must have an eligible health care card, department of veteran affairs gold card or pensioner concession card. If you change to an ineligible plan, cancel your plan, no longer have an eligible concession card, or we choose to withdraw this offer, the discount will no longer apply to your account. To determine your eligibility for this offer, we need your Centrelink Customer Reference Number/File number. By proceeding with this application, and providing us your details, you authorise us to use these details electronically to check your concession card status with the relevant government body to determine your eligibility for the concession card holder offer. To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after twelve months unless you change or cancel beforehand. Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map . Telstra Satellite Telstra Satellite requires: a compatible device with the latest version of the required software; and an eligible Telstra Upfront Mobile Plan (note: plan eligibility differs between Satellite Messaging and Select Satellite Apps). It is available within the satellite network only when outside the range of Telstra’s mobile network and when used outdoors with a clear view of the sky. Telstra Satellite includes: Satellite Messaging: sending and receiving text messages via satellite. Select Satellite Apps: limited access to a small set of low-bandwidth satellite-enabled apps in approved categories such as safety, navigation, messaging, and weather. Telstra Satellite does not support full internet access or traditional voice calls, and it is not intended to support streaming, large downloads, app-based video or audio calls, always-on services or cloud syncing. The messaging and app experience may differ from a standard mobile service, and connections may be slow, delayed, intermittent or unavailable at times. Availability is not guaranteed and depends on third party satellite coverage, location, device and conditions. Telstra Satellite is not designed to be an emergency service and should not be relied on in an emergency. You cannot call Triple Zero from a Telstra Satellite service; nor can you text Triple Zero directly or receive one-way emergency broadcasts. The latest phone software and app versions should be downloaded prior to traveling and leaving Telstra’s mobile network area. If you intend to visit remote regions, it's always recommended to plan ahead and take extra precautions in the case of an emergency. Device compatibility may differ between Satellite Messaging and Select Satellite Apps. The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map . Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map . This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies. Compatible handset Compatible Telstra mobile network handset required. Check your device's compatibility. Device Payment Contract (DPC) You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts still apply to cancelled orders bought on repayment. Talk, text and data Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas. International Calling Pack 30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations. View eligible destinations here . International roaming The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination. If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service. Cancelling your plan If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment. Changes to your plan Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Telstra Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a 10-digit account number. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. The trade-in value of your eligible device, including any applicable promotional trade-in bonus, will be combined and paid to you as a single payment. For more details check the Trade-In page . To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions . Questions about Telstra mobiles? View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more. More information about mobile phones can be found in our Support section. Send us a message Questions about SIM only plans? Get in touch and we'll help you as soon as we can. We're here to answer your questions. Telstra Device Security offer Protect yourself from hackers, scams, and online viruses with Telstra Device Security, powered by McAfee. $0 for 3 months. Roll onto standard month-to-month fees (currently $10) after 3 months unless you change or cancel. Telstra personal customers (excl. Pre-Paid) new to Telstra Device Security. Available until withdrawn. App download required. Data charges apply. Sign up by visiting Telstra Device Security with McAfee . Australia’s largest 5G network Our 5G reaches more than 41% of the Australian population and will expand to reach 75% of the Australian population by the end of June 2021. Experience better performance, fast downloads and less lag when you use a 5G-compatible device and a plan with 5G network access included, in a Telstra 5G area. 5G is only available in selected areas on selected plans. Check the 5G coverage map to see where 5G is available and when it will be coming to your area. What’s an eSIM? An eSIM, or embedded-SIM, is a digital SIM that’s built into a compatible device, unlike a physical SIM card which needs to be inserted into a device. When you order an eSIM-ready Telstra mobile plan, we’ll send you a QR code to scan with your eSIM-enabled phone. This downloads your eSIM profile so that you can connect to our mobile network. No lock-in plan No lock-in means our plans can change. Our month-to-month mobile plans with no lock-in contracts give you the flexibility to change your plan size once a month, to suit your data needs. Because these plans aren’t locked in, it also means that from time to time we may make changes to your plan price and/or inclusions (such as data allowance), or we may move you to a new plan (which may cost more). However, if we reasonably think that a change is likely to have a more than minor detrimental impact on you, we'll tell you at least 30 days before making it. If you don't like the change, you can change your plan size or cancel your plan at any time. 4G network access This plan includes access to Telstra’s 4G, 4GX and 3G networks. Please note, it does NOT include access to our 5G network. To access the 5G network, you can take up a Medium, Large or Extra Large plan. 5G network access Enjoy greater speed, more capacity and less latency with 5G network access, included in this plan. To access the 5G network, you’ll need a 5G compatible device in a 5G coverage area. 5G is only available in selected areas. View the 5G coverage map to see where 5G is available and when it will be coming to your area. Live sport. Data-free. Stream live AFL, AFLW, NRL, Netball, A-League this 2020 season, fast and data-free. Excludes NRL Grand Final & State of Origin. AFL, AFLW and NRL live games are limited to a 7” viewing size. Data-free on the Telstra mobile network: excludes all non-video content and ads during Video on Demand content. Data-free music streaming Enjoy data-free music streaming of Apple Music. Access over 50 million songs, totally ad-free. Apple Music requires an additional subscription. Video streaming and non-music content will incur data charges. FairPlay policy applies. For use in Australia. Access free Wi-Fi data at more than 1 million Telstra Air hotspots across Australia, and 19 million Fon Spots overseas. Call overseas from Australia. Want to stay in touch with friends and family overseas? Add on an International Call & SMS Pack for $10/mth and get unlimited calls and texts from Australia to standard international fixed and mobile numbers in the following countries: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, UK, USA, US Virgin Islands and Vietnam. You can add this service when taking up a mobile plan in the checkout, under ‘Add ons’. You can also add or remove it anytime in the My Telstra app, by selecting ‘Calling Pack’ under ‘Extras’ in the ‘Services’ section. MMS is not included. Calls and SMS made to countries not included in the list above will be charged at pay-as-you-go rates. Read more about International Call & SMS Packs. $15/mth credit for 12 mths When you take up this plan, you can get a new mobile number or transfer your current number to Telstra. Monthly credit will be applied from your first bill. Thanks for your interest We’re currently working on a finder tool for existing Telstra mobile customers, to help you find the best new mobile plan for you. Stream some of the hottest US, UK and Australian series. Watch big movies on your big screen. We've got the menu options to keep everyone at home satisfied. eSIM is currently unavailable on upfront plans. Pay as you go international calls This plan includes 30 minutes of calls from Australia to standard numbers in all destinations. Once you’ve used your 30mins of included calls, you can then add an International Calling Pack to receive additional call minutes to selected destinations. If you don’t add an International Calling Pack or if your destination isn’t included in the calling packs, you will be unable to call this destination until your call inclusions reset next month. You will continue to have unlimited standard international SMS/MMS from Australia to all destinations, even once your 30 minutes of calls has been used. Calls to premium numbers This plan can’t be used to make calls or send SMS or MMS to premium numbers such as 1900 numbers and some satellite numbers. This plan does not include access to Telstra Air or Fon Wi-Fi hotspots. As you won’t receive a monthly bill for this plan, you won’t be able to take up our trade in offer in conjunction with this plan. What is AutoPay? AutoPay is our new payment method. With AutoPay, you set up automatic monthly payments using your nominated bank account, or credit or debit card. Your first payment will be charged as soon as you take up your new service in the checkout. After that, your payment will be charged on the same date each month. Advantages of AutoPay We don’t charge late payment fees when you’re on AutoPay. AutoPay takes the stress out of remembering to pay your bill – just set and forget. Complete visibility of your upcoming monthly payments in the My Telstra app. What can you get with 50,000 Telstra Plus points? 50,000 Telstra Plus points can get you a lot. You could redeem the following Telstra Plus rewards for under 50,000 points. Redeem a $50 gift card for Woolworths, Bunnings and more, with points to spare. Redeem points for a range of fitness trackers, gaming controllers, smart home gear and more. Phone accessories Complete your phone with a case, portable charger or headphones, paid for with points. Want 50,000 bonus Telstra Plus points? Take up a new Upfront Essential or Premium plan by 4 March 2024 and earn 50,000 bonus Telstra Plus points. For new services only. Join Telstra Plus by 3 April 2024. Eligibility criteria apply to join. Bonus points will be applied to your account within 14 days. Learn about Telstra Plus . What can you get with 50,000 Telstra Plus points? 50,000 Telstra Plus points can get you a lot. You could redeem the following Telstra Plus rewards for under 50,000 points. Redeem a $50 gift card for Woolworths, Bunnings and more, with points to spare. Redeem points for a range of fitness trackers, gaming controllers, smart home gear and more. Phone accessories Complete your phone with a case, portable charger or headphones, paid for with points. Coverage details Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached. The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable. Outdoor coverage The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. We have not individually tested every particular location within the identified outdoor coverage areas for coverage. This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. This is a common characteristic of wireless systems. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees. Indoor coverage The Telstra mobile coverage checks also provide an indication of the availability of indoor coverage at locations searched, where this is predicted. This is as accurate as we can make it based on what we know. Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device will not work due to local building density, physical structures and building materials. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Devices such as the Telstra Mobile Smart Antenna may assist to improve indoor coverage where it would otherwise not occur. Offshore coverage Factors beyond Telstra's control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance in offshore locations. Public mobile networks must not be relied upon as a primary method of emergency communication at sea. What do you need help with? Before you message us, please check the answers to some commonly asked questions about our mobile phones and plans below. You might find the answer you need right now. How do I change my existing Telstra mobile plan? If you already have a Telstra mobile plan and want to change it, follow the steps below. Check your current plan status Additional charges may apply if you upgrade before your plan or device contract end date. Check your plan end date Choose a new plan Return to this page and select the new plan that you’d like to change to, then proceed to your cart. Choose a plan Sign in to change your plan Sign in to our secure online checkout with your Telstra ID, then select “Use existing service” and choose the service you wish to change. No Telstra ID? Create one Note: In the online checkout, you’ll be asked if you’d like to keep your current mobile number or get a new one. If you want to upgrade your plan and get a new phone at the same time, you’ll need to select your new phone first, then select a plan. Shop mobile phones How do I transfer my number to Telstra from another service provider? If you want to transfer your current mobile number to Telstra from another provider, start by selecting one of our mobile plans. Please follow the steps below. Choose a plan Choose a plan Select a Telstra mobile plan that suits your needs, then proceed to your cart. Choose a plan Sign in or create a Telstra ID If you already have a Telstra ID, sign in to use our secure online checkout. Or follow the prompts to register for a Telstra ID to continue. Complete your transfer Once you’ve signed in to the online checkout with your Telstra ID, you’ll be asked if you’re transferring your number from another provider. We’ll guide you through the process to transfer your number, so that you can keep using it. To help us complete the transfer, you may need your account number from your current provider. Can I get a better deal in-store? We offer the same range of plans online as we do in-store. The same plan prices and inclusions apply. If you require a smaller plan than the range advertised on our website, you may be eligible for an extra small mobile plan with 2GB of data for $45 per month. To see the full plan inclusions, check the Critical Information Summary . If you wish to take up our extra small mobile plan, please message us . Does Telstra match competitor pricing? We don’t offer a price match on our SIM only plans, but we do offer a 7 Day Price Match on eligible mobile phones. If you find a valid lower price on an identical phone within 7 days of receiving your new phone from Telstra, we’ll credit the difference to your bill. The 7 Day Price Match is available to eligible Telstra personal and small business customers who purchase an eligible mobile phone from us, outright or on repayment. Learn more about 7 Day Price Match Which plans have data sharing and how does it work? All of our new upfront mobile and upfront data plans include data sharing between up to 10 upfront plans on the same account. To check if you’re on an upfront plan, select your service in the ‘Services’ section in the My Telstra app . How data sharing works You don’t need to do anything to use data sharing. It’s automatically enabled for all upfront plans on the same account, so all plans will automatically share data. Up to 10 plans can share data on the same account. These 10 plans can be a combination of upfront mobile and upfront data plans. We’ll send a notification to each service when 50%, 85% and 100% of the shared pool of data has been used. You can also view your data allowance, including data usage of individual services, in the My Telstra app If your data is running low, you can: Increase the data allowance on one or more of your upfront plans, in the My Telstra app. This increased data allowance will be added to your shared pool of data almost immediately and you don’t pay anything extra today. Your new increased price will take effect on your next monthly payment date. Rest easy knowing that you won't be charged excess data charges for usage in Australia. Once you've exceeded your shared data allowance in Australia, all services will still have access to data at speeds of up to 1.5Mbps. Your data allowance will reset on the same date each month. If you cancel one of the plans that makes up a shared data allowance, the data allowance of that service will be deducted from the overall allowance of data immediately. If the user of the plan being cancelled has used more than their individual allowance, the amount they have over-used will be deducted off the remaining balance of the remaining plan(s). You can't remove data sharing as it’s a standard feature on our upfront plans. Are international calls included? Yes, with our new mobile plans, you get 30 minutes per month of standard international calls, plus unlimited standard international SMS and MMS, from Australia to all countries. Once you've used your included calls, you can then add an International Calling Pack in the My Telstra app to get additional call minutes to selected countries. Explore our calling packs. Messaging is a bit like sending a text message. Once you’ve sent it, leave it with us and we’ll respond as soon as we can with any details we need from you. This way you can get on with your day, and come back to the conversation when you’re ready. Just be sure to leave your browser window open to check for responses and reply within two hours. At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. We pay our respects to their Elders past and present. We commit to working together to build a prosperous and inclusive Australia .