Get All Your SSL Issues Sorted in One Place 1 Find your answers in our Knowledgebase ... Find your answers in our Knowledgebase ... 2 Live Chat with a friendly Web security expert... Live Chat with a friendly Web security expert... 3 Submit a ticket via email to our outstanding support team or request a quote from our sales team. Submit a ticket via email to our outstanding support team or request a quote from our sales team. Browse our common FAQs below... Sales/Order Processing SectigoStore.com is an upper-echelon platinum elite partner with Sectigo – predating the name change. We purchase SSL certificates in bulk at cut-rate prices and then pass those savings along to you by selling digital certificates at razor thin margins. You only need a website and an email address – and even the email address is optional – a basic Domain Validated SSL certificate requires on a domain control check before issuance. For business authentication certificates you’ll need a little more information. Our easy purchase process works like this: Select a Sectigo SSL certificate Add item to cart Click on 'Generate Certificate Now' Process your Certificate Signing Request Let Sectigo perform validation You receive the certificate via email Install the certificate in your web server If you have any questions, just ask an SSL Expert via our LIVE CHAT support. Renewing a Sectigo SSL certificate is just like buying a new SSL certificate. Simply log in to your account and purchase a new certificate or click renew on your expiring certificate. Please be aware that you will have to process new CSR for this renewal for security reasons. If you just log in to our website and go to your order details, at the bottom of the page, there is a 'Resend Approval Email' button that you can click to resend. Failing that, you can come on LIVE CHAT and/or submit a support ticket request. The difference between DV, OV & EV lies in how much validation must be performed by Sectigo before issuing the certificate. Regardless of the validation level or functionality, the SSL certificate offers the same level of encryption. Domain Validation (DV) involves minimal effort for validation, requiring a simple domain control check. Organization Validation (OV) is more thorough, confirming a business’s legitimacy and identity. Extended Validation (EV), as the name implies, requires an in-depth process where the organization verifies its legal name, domain ownership, and location. In some cases Sectigo may have difficulty validating aspects of your business using publicly available government registries and databases. You may be required to provide a Government Issued Business Credential, aka "Proof of Right" (POR). Articles of Incorporation/Certificate of Formation Business/Vendor/Reseller/Merchant License Charter Documents/Partnership Papers Registration of Trade or Assumed Name/Doing Business As/Fictitious Name Statement Legal Opinion Letters Certificate Signing Request (CSR) A Certificate Signing Request is a block of encrypted text that is generated by your server. It contains all of the information that will be included in the certificate. A CSR is created simultaneously with your private key. In the past, there were online tools to assist with this. However, the industry moved away from this due to security concerns. Do not generate CSR through an insecure web app for security reasons. Contact your system admin or another experienced individual if you're unfamiliar with commands. You can generate a CSR using OpenSSL commands for those comfortable with it. Click here for CSR generation resources. According to the Baseline Requirements set forth by CA/Browser Forum, email-based domain validation can only be completed using the address that appears in the Who.is registry or one of five pre-approved addresses: [email protected] [email protected] [email protected] [email protected] [email protected] We have a very helpful database of installation articles that will help you with installing on and configuring just about every server in use today. If that doesn't suit you, we also offer an SSL installation service for just $89.99. Absolutely, our SSL specialists have performed thousands of installations since we’ve been in business. We would be happy to install your certificate for you. This can be done one of three ways, we can guide you by phone, we can open up a split screen or you can provide us with one-time server credentials. We’ll have your certificate installed in a matter of minutes. Click here to purchase SSL certificate installation . This message means that your order has been marked for an additional security review by Sectigo. As part of Sectigo's ongoing commitment to prevent fraud and protect data, it randomly flags some orders for an additional security review. Unfortunately, this order can't be fulfilled until Sectigo completes a manual security review. Most orders are quickly processed within 24 hours, but sometimes on the weekends they might take a little longer. Every computer system has a root store, a collection of predownloaded root certificates associated with trusted Certificate Authorities. Unfortunately, issuing SSL certificates (or more specifically signing them with its private key) off a root is dangerous because, in the event of a revocation, every leaf certificate signed by the root would be invalid. Since 2012, the CA/Browser forum has mandated that CAs issue off of Intermediate roots to prevent this from occurring. In order for a computer to trust a leaf certificate it must be able to chain it back to a trusted root. Intermediate certificates help build that chain. Easy. Simply click on the Login button in the header of this site. That will open a pop-up where you can insert your login credentials. Your username is your email address. We don’t actually know your password, we hash them to make them worthless in the event of data theft. If you need to reset your password, there is a link on the login screen that will email you a reset prompt. You can find both items listed in your control panel next to its respective certificate. You can look under your 'Total Orders' and find them listed in-line with your certificate. Not all companies qualify to be a reseller, to become a reseller you must be a company that provides web services; such as web hosting, web design, web development, SEO, domain registration, web security, IT services, and/or other related internet services. Sign up here and we will gladly review your request. Extended Validation Help An EV SSL certificate secures a website and confirms its identity, leading to a higher level of assurance and customer trust. SSL Expert Advice What is a CSR and where can I get mine? CSR stands for Certificate Signing Request. It is the encrypted text that must be generated from your web server which contains all of your specific details to be included in your certificate as well as your private key. You can get your CSR from your hosting provider or your current system administrator. If you are a do-it-yourselfer, you can get all of the info you need right here I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice What does "Failed Security Review" mean? Sometimes the SSL vendors randomly tag an order to be manually reviewed for quality assurance and security reasons. If you contact our SSL Experts via Live Chat and provide us your order details, we can clear it up for you ASAP. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice What is my Order Status? To find out the latest status of your order, simply login to your account, locate your order and click on the Order ID Number. You can then check the latest status from the SSL vendor. Also, you can always contact our SSL Experts on Live Chat and they will tell you the Order Status for you. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice How do I install my SSL certificate? If you need assistance, please contact us via Live Chat and we should be able to easily get you going in the right direction. Or you can purchase our professional SSL Installation Service and we’ll handle it all for you! I think I need to submit a support ticket. I'm all set… close this window. SSL Expert Advice How can I change my Approval/DCV Email?

Simply login to your account, locate your order and click on the Order ID Number. At the bottom of the page, there is an Change Approval Email button. If you cannot see your desired email or are not able update your WHOIS information, please contact our SSL Experts on Live Chat . I think I need to submit a support ticket. I'm all set… close this window. SSL Expert Advice Which SSL certificate is best for me? The type of SSL you need really depends on the type of website you have. If you have an E-Commerce website; we definitely recommend an EV SSL Certificate. If your website is for a small or medium-sized business, we recommend at least an OV SSL Certificate. For MS Exchange and unified communication solutions we recommend UCC Certificates. If you need to secure more than one sub-domain, a Wildcard certificate can save you money. For VPN and other requirements minor SSL requirements, you can just buy a DV SSL Certificate. If you need more help, just give us a call. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice How do I purchase an SSL certificate? It's easy! Browse our website and select the SSL solution you need, then select how many years you want the certificate to be valid for (multiple years save money). After you complete the payment, you will need to click the Generate Cert Now button to process the CSR and fill in other required information. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice Do you offer a Single Root CA? Simply login to your account, locate your order and click on the Order ID Number. At the bottom of the page, there is an Change Approval Email button. If you cannot see your desired email or are not able update your WHOIS information, please contact our SSL Experts on Live Chat . I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice Do you accept Wire Transfers? Yes, we do accept wire transfers for your convenience, however only for transactions greater than $100 USD. For wire transfer account details, please contact support via Live Chat, call (888) 481-5388 or submit a ticket to Email . I think I need to submit a support ticket. I'm all set… close this window. SSL Expert Advice What is the status of my refund? Our billing department is working on this and will update you as soon as your refund is complete. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice I am from Europe and I don't see the VAT info? No need to worry! We are a US based company and European VAT/tax does not apply. I think I need to submit a support ticket. I'm all set… close this window. SSL Expert Advice Can I modify my address in my invoice? Yes, you can easily do this. Login to your account and under 'My Account' go to 'Profile' and then change your details. Then, locate your order and click on the Invoice # and download the invoice with the latest information. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice Where can I download the WHMCS module? You can access all of our plug-ins/modules from within your reseller control panel. Once you are logged in, go to https://www.thesslstore.com/partner/ssl-integration.aspx and you will be able to download our latest integration options. You can also email us at Email and we will email you whatever you need. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice Do you have an API? Of course! In fact, we have the most intuitive & robust API in the market. Our REST API info can be found at https://www.thesslstore.com/api/ where there are PHP & .NET examples available as well. To test your API configuration, sign-up for a test reseller account at https://www.thesslstore.com/ and contact Email to activate the sandbox account. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice I'm switching from another provider; can I get credit for previous sales? Yes, we always give you the credit you deserve. We never want good ol' SSL experience to go to waste...so, if you provide us a screenshot of your old SSL account, we will apply that amount to your loyalty balance. Your account will be automatically upgraded to the appropriate pricing level/slab. Contact your account manager for more info. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice My reseller account is still not activated, what should I do? We have a manual review process for activating all qualified resellers. Our reseller managers will be reviewing your application and responding accordingly. If you have not heard anything, be sure to check you SPAM folder for possible communication from your account manager. I think I need to submit a support ticket. I'm all set... close this window. SSL Expert Advice Will my clients know that I'm purchasing form you? Will you contact them? Absolutely 100% No! Our entire system is masked to your branding or is generalized to hide that we exist. Also, we will NEVER contact your customers/clients; however they will be contacted directly by the SSL vendor to complete their purchase and the verification process. If there are any issues, we will ONLY contact you, the reseller...you can then contact your client. I think I need to submit a support ticket. I'm all set... close this window. - We Offer the Most Trusted Brands - Streamlined SSL Support (24 Hours/7 Days/365 Year) - Excellent SSL Experts - Unlimited SSL Tools - A 30 Day Money Back Guarantee Our certs are supported on 99.9% of web browsers, iPhones & mobile devices