I have seen so many of these posts with this issue. I have tried uninstalling and reinstalling my audio drivers. Made sure drivers are up to date. I have a selection of 4 audio devices and when teams messes up it sees none of them. It just shows "NONE" in audio and input. I have cleared my cache and it works for a minute or so, then in the middle of a call it freezes me out of the mute button to turn off, then it crashes with a "Sorry we encountered a glitch" and restarts, but then the devices are empty again. I have changed my audio settings to a lower quality - 16 bit cd. Right now I literally uninstalled teams completely and my cache then reinstalled and it's been working for an hour, but I have a bad feeling it's just going to happen again as this is probably my third time reinstalling teams. Microsoft needs to look into this, reinstalling teams every so many months isn't a fix. It seems to be an issue with updates. Managing sound and video settings during Teams meetings and calls for optimal communication Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Arnel G • 1,210 Reputation points • Independent Advisor 2022-11-02T22:17:42+00:00 Greetings Wolfenacht, my name is Arnel an Independent Advisor and a Microsoft user, I hope my assistance can help you solve your issue. Have you tried completely removing all the junk files of your MS Teams before downloading the latest version? You may want to do the following steps Exit MS Teams. Uninstall MS Teams from Windows Setting Uninstall MS Teams from Control Panel Press WINDOWS + R keys on your keyboard to Run a dialog box. Type %appdata%\Microsoft and click OK Delete the folder Teams Close all windows and again press WINDOWS + R keys on your keyboard and type %Programdata% and click OK Additional: User files, logs, system settings, etc. for MS Teams will still remain on your PC after the uninstallation. If you want to get rid of these junk files as well then please go through the following steps: Click Start, search File Explorer and open it. Navigate to the following directories one by one by copy-pasting the location addresses in the search bar and delete MS Teams related folders. Note: Make sure to put your Windows Account username in the address https://cdn.appuals.com/wp-content/uploads/2020... replace <username> with your user account in Windows C:\Users&lt;username>\AppData\Local\Microsoft C:\Users&lt;username>\AppData\Roaming\Microsoft C:\Users&lt;username>\AppData\Roaming You can now try re-installing Teams to check the result. If incase the problem still exist in the latest version, you may send a feedback to microsoft and report this issue and stay for a while with your prior version https://support.microsoft.com/en-us/office/send... I hope this helps. Let me know if the problem still persist, don't hesitate to ask for further assistance. Regards, Arnel 0 comments No comments Report Greetings Wolfenacht, my name is Arnel an Independent Advisor and a Microsoft user, I hope my assistance can help you solve your issue. Have you tried completely removing all the junk files of your MS Teams before downloading the latest version? You may want to do the following steps Uninstall MS Teams from Windows Setting Uninstall MS Teams from Control Panel Press WINDOWS + R keys on your keyboard to Run a dialog box. Type %appdata%\Microsoft and click OK Delete the folder Teams Close all windows and again press WINDOWS + R keys on your keyboard and type %Programdata% and click OK User files, logs, system settings, etc. for MS Teams will still remain on your PC after the uninstallation. If you want to get rid of these junk files as well then please go through the following steps: Click Start, search File Explorer and open it. Navigate to the following directories one by one by copy-pasting the location addresses in the search bar and delete MS Teams related folders. Note: Make sure to put your Windows Account username in the address

https://cdn.appuals.com/wp-content/uploads/2020... replace <username> with your user account in Windows C:\Users&lt;username>\AppData\Local\Microsoft C:\Users&lt;username>\AppData\Roaming\Microsoft C:\Users&lt;username>\AppData\Roaming You can now try re-installing Teams to check the result. If incase the problem still exist in the latest version, you may send a feedback to microsoft and report this issue and stay for a while with your prior version https://support.microsoft.com/en-us/office/send... I hope this helps. Let me know if the problem still persist, don't hesitate to ask for further assistance. Anonymous 2022-10-21T02:59:55+00:00 Dear Wolfenacht, Good day! Thank you for posting to Microsoft Community. We are glad to assist. Based on your description, I understand that you have a concern where teams loses headsets on devices. We will surely pass on your suggestion to the product team. In the meantime, please let me know the headset/audio device model you are using. Additionally, kindly note that it is recommended to use devices that are Microsoft certified device under Headsets, Earbuds, and Headphones | Teams devices or Phones and Devices for Microsoft Teams - Microsoft Teams | Microsoft . If that's not the case, usage within Teams might not fully match the expectations. Your patience and cooperation are much appreciated. Sincerely, Ashraf | Microsoft Community Moderator 0 comments No comments Report Dear Wolfenacht, Thank you for posting to Microsoft Community. We are glad to assist. Based on your description, I understand that you have a concern where teams loses headsets on devices. We will surely pass on your suggestion to the product team. In the meantime, please let me know the headset/audio device model you are using. Additionally, kindly note that it is recommended to use devices that are Microsoft certified device under Headsets, Earbuds, and Headphones | Teams devices or Phones and Devices for Microsoft Teams - Microsoft Teams | Microsoft . If that's not the case, usage within Teams might not fully match the expectations. Your patience and cooperation are much appreciated. Ashraf | Microsoft Community Moderator