Around 6 in 10 Southeast Asians are unbanked or underbanked today. Grab Financial Group aims to change that by empowering everyone with simple, transparent, and Grab’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on us daily, safety remains our top priority. You control who sees your information Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and private information. GrabPIN second-factor authentication Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected. Security email alerts Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked. Banning of modified devices For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account. Fairplay programme Grab FairPlay programme is a platform where Grab drivers are incentivised for reporting any fraudulent activities within the Grab community. Safe Communications Your identity and personal information are protected across all communication channels - GrabChat, VOIP Calls, and Direct Calls (number masking). 1/5 GrabPIN second-factor authentication Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected. GrabPIN second-factor authentication Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected. 2/5 Security email alerts Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked. Security email alerts Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked. 3/5 Banning of modified devices For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account. Banning of modified devices For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account. 4/5 Fairplay programme Grab FairPlay programme is a platform where Grab drivers are incentivised for reporting any fraudulent activities within the Grab community. Fairplay programme Grab FairPlay programme is a platform where Grab drivers are incentivised for reporting any fraudulent activities within the Grab community. Your every transaction is protected Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind. End-to-end encryption All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine. Verification through biometrics You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS. Lock your card instantly Instantly block a lost or misplaced GrabPay Card from within the Grab app. Industry-acclaimed standards GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data. 1/4 End-to-end encryption All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine. End-to-end encryption All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine. 2/4 Verification through biometrics You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS. Verification through biometrics You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS. 3/4 Lock your card instantly Instantly block a lost or misplaced GrabPay Card from within the Grab app. Lock your card instantly Instantly block a lost or misplaced GrabPay Card from within the Grab app. 4/4 Industry-acclaimed standards GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data. Industry-acclaimed standards GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data. A safer on-ground experience for all No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.

Identity verification and authentication Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners. Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’. 24/7 Safety Centre We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones. Trip monitoring Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support. Driving for hours can be physically demanding, so if drivers have exceeded the recommended threshold of hours, timely reminders to get sufficient rest will be sent. Driving Safety Report Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place. Food standards report Make a report about the safety and quality of the food delivered to you, and provide feedback to help us and our merchant-partners improve. 1/7 Identity verification and authentication Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners. Identity verification and authentication Real-time selfie verification is required to ensure only registered Driver-Partners can accept bookings via the Grab app. Passengers on the other hand, are also verified through bank card or selfie authentication to protect Driver-Partners. 2/7 Quiet Ride Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’. Head to your destination in peace with minimum conversation by opting for ‘Quiet Ride’. 3/7 24/7 Safety Centre We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones. 24/7 Safety Centre We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones. 4/7 Trip monitoring Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support. Trip monitoring Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support. These policies help create a safer everyday for everyone. Code of Conduct Code of Conduct Terms of Service: Transport, delivery and logistics Terms of Service: Transport, delivery and logistics Terms of Service: Payment and Rewards Terms of Service: Payment and Rewards Terms of Service: PayLater Terms of Service: PayLater Terms of Service: Insurance Terms of Service: Insurance Florin Awards 2016, Global Payment Summit GrabPay: PCI DSS level 1 compliant ISO 9001:2015 Quality Certification See how we're driving Southeast Asia forward. Level 27F/28F Exquadra Tower, Lot 1A Exchange Road corner Jade Street, Ortigas Center, Pasig City, Philippines Investor Relations GrabForGood Fund Deliver with us GrabFin Services Financial Resources Dine Out Deals & More Payment Solutions Grab for Business Business Delivery Service Developer Portal