I recently had issues with Windows 10 applications not launching, i.e. Edge, Windows Store, Calculator, etc. I worked with Microsoft tech support and end result was to reinstall a fresh version of Windows 10. This resolved the problem but now I am getting BSOD every day. I have a memory.dmp file but I am not sure how to upload it here. No option for attaching files that I can see. However, BlueScreenView says it is related to: My computer is older, ~ 2013 build, Dell Aurora R4. The drivers are all current and I have the latest BIOS installed. Not sure where to go from here. Any help is appreciated. Thanks. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2019-10-09T00:59:58+00:00 Hi Karnidge, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved. Troubleshoot blue screen errors <-- read this link http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors BugCheck 124, {0, ffffd78315317028, be200000, b110a} Probably caused by : GenuineIntel Further detailed analysis indicated : 1. ffff8602`590b9598 fffff801`83d91633*** ERROR: Symbol file could not be found. Defaulted to export symbols for nvlddmkm.sys - nvlddmkm+0x131633 nvlddmkm.sys dated 9/26/2019.. The Sept., 2019 Nvidia drivers have been causing a lot of issues. Check to see if there are not some Oct., 2019 drivers at Nvidia (manually). Also ask Nvidia Support and Forums about any currently known issues. Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. http://www.nvidia.com/Download/index.aspx?lang=en-us Nvidia Support - check with Support as it could be a known issue http://www.nvidia.com/page/support.html Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it http://forums.nvidia.com/ 2. Check with Alienware Support and Forums for any known issues. There is a 1/26/2014 BIOS, however, it may actually be the one you have. BIOS and drivers (note there will be newer versions for most at the actual device maker's site (see driver update methods below). Aurora-R4 - BIOS https://www.dell.com/support/home/us/en/04/product-support/product/alienware-aurora-r4/drivers BiosVendor = Alienware BiosVersion = A11 BiosReleaseDate = 11/26/2013 <-- current BIOS SystemManufacturer = Alienware SystemProductName = Aurora-R4 SystemSKU = Aurora-R4 BaseBoardManufacturer = Alienware BaseBoardProduct = 0FPV4P BaseBoardVersion = A00 CPUID: "Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz" MaxSpeed: 3700 CurrentSpeed: 3700 Alienware - Support - Drivers and Downloads http://support.dell.com/support/topics/global.aspx/support/alienware_support/alienware_support?s=dhs Alienware - Community Forum - Club http://en.community.dell.com/owners-club/alienware/default.aspx 3. Run the memory tests (see methods below). 4. As needed use ALL the methods in the troubleshooters below. 5. After ALL the above if needed run Driver Verifier to see if it can indicate a CAUSE (see Driver Verifier methods below). ===== Could be heat related - try using a small fan to blow into the air intakes to see if that helps. Does it just act like it loses power or does it shutdown in a normal manner? Heat related does not always mean too much heat as it is very possible that something is too sensitive to even normal levels of heat. Remove ALL power and reseat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Remove the dust bunnies and clean the vents. Check that the fans work (before and after opening the case).. This sounds like hardware so if the above does not help then you probably need the help of a real computer shop (one that does its own in-shop service) or the System Maker's Support. ================================================== Troubleshoot blue screen errors <-- read this link http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors ==================================================== BCCode: 124 0x00000124 This is usually heat related, defective hardware, memory or even processor though it is "possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory and cables (on both ends) - actually remove and replace - do not just snug. Make sure the system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication. You may need a real computer shop or the System maker's Support. Check the processor seating, heat sink, and the compound between the processor and the heat sink which are common causes. There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error. BCCode: 124 0x00000124 The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). BCCode: 124 0x00000124 <-- read this link http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html?order=votes ====== This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers). DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more. http://www.nirsoft.net/utils/driverview.html For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack. Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have. Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.) Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation. Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed. Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model. Manually look at manufacturer's sites for drivers - and Device Maker's sites. http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm ==================================================== Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem. To test RAM check here - let it run 4+ hours or so. <-- best method www.memtest.org MemTestX86 - Test RAM With http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html For the Windows Memory Diagnostic Tool. Type in Cortana's search box -> Windows Memory Diagnostics ........find at top of the list - click it. in Windows 8/8.1/10 the name is "Windows Memory Diagnostic". ================================================ After doing ALL the updates you can, and if the issue continues, then run Driver Verifier. Driver Verifier can help find some BSOD issues : Using Driver Verifier to identify issues with Windows drivers for advanced users http://support.microsoft.com/kb/244617 How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10 are essentially the same). http://www.winvistaclub.com/t79.html Using Driver Verifier https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396 WINKEY + X - RUN - type in -> verifier /reset hit enter to disable If Driver Verifier creates a minidump upload it and post the link here so we can analyze it. Here to help, Rob ------ Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. Please let us know the results and if you need further assistance. Feedback definitely helps us help all. 0 comments No comments Hi Karnidge, I am Rob, an independent and a 14 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved. Anonymous 2019-10-10T21:54:23+00:00 Please don't run Driver Verifier all the time as it can cause instability when there would otherwise be none. The 3 minidumps were C4 (DV) and 2 ea. 124. The C4 was indeed the Razor driver rzkeypadendpt.sys dated 12/11/2016. Both 124 were essentially the same : BugCheck 124, {0, ffff8e8cbcfe8028, be200000, b110a} Probably caused by : GenuineIntel =============================================== Common Platform Error Record @ ffff8e8cbcfe8028 Record Id : 01d57f233e8f6116 Severity : Fatal (1) Length : 936 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 10/10/2019 4:59:47 (UTC) Flags : 0x00000000 Processor Report (Note all the fatal) =============================================== Section 0 : Processor Generic Descriptor @ ffff8e8cbcfe80a8 Section @ ffff8e8cbcfe8180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Generic Flags : 0x00 Level : 2 CPU Version : 0x00000000000306e4 Processor ID : 0x0000000000000003 =============================================== Section 1 : x86/x64 Processor Specific Descriptor @ ffff8e8cbcfe80f0 Section @ ffff8e8cbcfe8240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000003 CPU Id : e4 06 03 00 00 08 20 03 - bf e3 be 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffff8e8cbcfe8240 =============================================== Section 2 : x86/x64 MCA Descriptor @ ffff8e8cbcfe8138 Section @ ffff8e8cbcfe82c0 Offset : 664 Length : 272 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 3 Bank 20) Status : 0xbe200000000b110a Address : 0x00000002a2958a00 Misc. : 0xdcfe2010821c4086 ====== See previous post. Note that heat related does not always mean the temps reached are excessive as even a single electronic component can be too sensitive to even the normal acceptable levels of heat. Try adding a fan to see if that helps as a test. Here to help, Rob 0 comments No comments Please don't run Driver Verifier all the time as it can cause instability when there would otherwise be none. The 3 minidumps were C4 (DV) and 2 ea. 124. The C4 was indeed the Razor driver rzkeypadendpt.sys dated 12/11/2016. Both 124 were essentially the same : BugCheck 124, {0, ffff8e8cbcfe8028, be200000, b110a} Probably caused by : GenuineIntel =============================================== Common Platform Error Record @ ffff8e8cbcfe8028 Record Id : 01d57f233e8f6116 Severity : Fatal (1) Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 10/10/2019 4:59:47 (UTC) Flags : 0x00000000 Processor Report (Note all the fatal) =============================================== Section 0 : Processor Generic Descriptor @ ffff8e8cbcfe80a8 Section @ ffff8e8cbcfe8180 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Generic CPU Version : 0x00000000000306e4 Processor ID : 0x0000000000000003

=============================================== Section 1 : x86/x64 Processor Specific Descriptor @ ffff8e8cbcfe80f0 Section @ ffff8e8cbcfe8240 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000003 CPU Id : e4 06 03 00 00 08 20 03 - bf e3 be 7f ff fb eb bf Proc. Info 0 @ ffff8e8cbcfe8240 =============================================== Section 2 : x86/x64 MCA Descriptor @ ffff8e8cbcfe8138 Section @ ffff8e8cbcfe82c0 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 3 Bank 20) Status : 0xbe200000000b110a Address : 0x00000002a2958a00 Misc. : 0xdcfe2010821c4086 See previous post. Note that heat related does not always mean the temps reached are excessive as even a single electronic component can be too sensitive to even the normal acceptable levels of heat. Try adding a fan to see if that helps as a test. Anonymous 2019-10-10T13:26:22+00:00 Hi Rob, Thank you for responding. I appreciate it. I have been working on several of your suggestions and wanted to give you an update. First, regarding the Nvidia drivers. I have the latest driver from 10/1/2019 installed. I checked the Nvidia site and this is still the current release. I checked the Dell/Alienware site and I have all of the latest drivers (and BIOS) that they offer installed. I also downloaded Driver Booster and did a complete scan of all installed drivers and updated everything it found. ~ 50 drivers, including the Intel chipset, audio, network, etc. I ran a full memory scan with Windows memory diagnostic and it did not find any issues. I have not run the test on www.memtest.org yet. This is on my list to try next. I do believe that this could be heat related. I noticed that the BSOD typically happens after I have been gaming for a while. The thermal sensors are saying the PC is running at ~ 34 to 35 degrees Celsius when I have the system under stress. It runs at ~ 26 degrees when idle or running small tasks. This does not seem high and is why I have not considered it to be a heat related issue thus far. Thoughts? I have not removed the internal components yet but that is next on my list. I am going to order some canned air, open her up and blow out all the dust. I did take a peek under the hood and it doesn't look overly dusty inside, but I do see a layer of dust on the radiator. I ran driver verify and when rebooting it BSOD several times. The dump file returned: DRIVER_VERIFY_DETECTED_VIOLATION rzkeypadendpt.sys ^ This is my Razer gaming pad. I updated, uninstalled and reinstalled the drivers on the gaming pad a few times but this didn't have any impact. Here is a link to the past 3 minidump files - https://1drv.ms/u/s!AujfLAX3WB5rgZ1urf5ZQW5Ln3LwGg?e=6d93ZX Regards, Karnidge 0 comments No comments Thank you for responding. I appreciate it. I have been working on several of your suggestions and wanted to give you an update. First, regarding the Nvidia drivers. I have the latest driver from 10/1/2019 installed. I checked the Nvidia site and this is still the current release. I checked the Dell/Alienware site and I have all of the latest drivers (and BIOS) that they offer installed. I also downloaded Driver Booster and did a complete scan of all installed drivers and updated everything it found. ~ 50 drivers, including the Intel chipset, audio, network, etc. I ran a full memory scan with Windows memory diagnostic and it did not find any issues. I have not run the test on www.memtest.org yet. This is on my list to try next. I do believe that this could be heat related. I noticed that the BSOD typically happens after I have been gaming for a while. The thermal sensors are saying the PC is running at ~ 34 to 35 degrees Celsius when I have the system under stress. It runs at ~ 26 degrees when idle or running small tasks. This does not seem high and is why I have not considered it to be a heat related issue thus far. Thoughts? I have not removed the internal components yet but that is next on my list. I am going to order some canned air, open her up and blow out all the dust. I did take a peek under the hood and it doesn't look overly dusty inside, but I do see a layer of dust on the radiator. I ran driver verify and when rebooting it BSOD several times. The dump file returned: DRIVER_VERIFY_DETECTED_VIOLATION rzkeypadendpt.sys ^ This is my Razer gaming pad. I updated, uninstalled and reinstalled the drivers on the gaming pad a few times but this didn't have any impact. Here is a link to the past 3 minidump files - https://1drv.ms/u/s!AujfLAX3WB5rgZ1urf5ZQW5Ln3LwGg?e=6d93ZX Anonymous 2019-10-08T23:52:56+00:00 Here is a link to the DMP file... https://1drv.ms/u/s!AujfLAX3WB5rgZ1pzJs7xB5OU1K7rg?e=A2uDb2 0 comments No comments Here is a link to the DMP file... https://1drv.ms/u/s!AujfLAX3WB5rgZ1pzJs7xB5OU1K7rg?e=A2uDb2