I already posted this on HP, so I just copied and pasted it here... I have always used a wireless mouse on my HP laptop. Suddenly it no longer works. I tried the reciever in every USB port. I tried another mouse - it didn't work either. I tired a flash drive in every USB port and it worked. I tried the mouse on another laptop and it worked. I checked the mouse settings and the mouse does not show up in the hardware list. I tried downloading driver software, no luck. I bought a new bluetooth mouse to bypass the USB port. It connects just fine, but does not work and does not show up in the hardware list. The mouse does show up on the devices list in Control Panel. I tried a system restore to a point before a Windows update (one of the programs affected was Logitech), but it didn't work. The only thing that I know happened before this situation was my cat jumping up and laying on my keyboard. Is there something that could have been turned off? I have an update, even though it is really no help. I keep searching for answers and found another thread with a similar problem. I tried the suggestion posted even though it was for a USB mouse, not a wireless mouse. This is the link to the thread... https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/external-mouse-won-t-work/td-p/... I went through the process and opened the HP PC Hardware Diagnostics (UEFI). I got to the mouse section and the first thing I noticed is that this test does not work on Bluetooth devices. I turned off my Bluetooth mouse, reconnected my USB wireless mouse and it worked! Passed the test! I restarted the computer and the mouse still doesn't work. I am very confused. Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Can you copy and paste (using Ctrl V to paste if necessary) the DISM command into the box? This avoids making errors which is easy to do. Others are reporting uninstalling the update works, but I'd have the Hide Updates tool ready to go to immediately check for and Hide the Update. Such a pain, I know. 4 additional answers Anonymous 2018-02-27T14:35:14+00:00 My mouse is now working. (I haven't tried the Bluetooth one yet). I tried Method 1 again, this time copying and pasting. I still got the error, but went ahead and restarted the computer. After waiting for updates :), it works! I tried to copy and past the error here, but it didn't work. It says Error: 0x800f0805 The specified package is not a valid Windows package. Thank you for your help! Update...I tried the Bluetooth mouse and it still doesn't work. I am not worried about it right now since my USB wireless one does. 0 comments No comments My mouse is now working. (I haven't tried the Bluetooth one yet). I tried Method 1 again, this time copying and pasting. I still got the error, but went ahead and restarted the computer. After waiting for updates :), it works! I tried to copy and past the error here, but it didn't work. It says Error: 0x800f0805 The specified package is not a valid Windows package. Thank you for your help! Update...I tried the Bluetooth mouse and it still doesn't work. I am not worried about it right now since my USB wireless one does. Anonymous 2018-02-27T04:03:11+00:00 I tried Method 1. The only thing I wasn't sure about was the command I was typing... dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 I typed spaces where it looked like there were spaces, but I wasn't sure if there was supposed to be a space after "/remove-package" I tried it first without. It didn't seem like it did anything and the mouse still did not work after rebooting. I tried it again with a space and got a message saying it was not a valid package, or something like that. I just tried uninstalling it in Settings. It says a reboot is needed to complete installation, so maybe it is reinstalling every time I reboot. I tried to uninstall it anyway and the window stopped responding. As I am typing this the window just started flashing and now it says it is uninstalling. It is taking a long time, so I will have to let it run and check it tomorrow. 0 comments No comments I tried Method 1. The only thing I wasn't sure about was the command I was typing... dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 I typed spaces where it looked like there were spaces, but I wasn't sure if there was supposed to be a space after "/remove-package" I tried it first without. It didn't seem like it did anything and the mouse still did not work after rebooting.

I tried it again with a space and got a message saying it was not a valid package, or something like that. I just tried uninstalling it in Settings. It says a reboot is needed to complete installation, so maybe it is reinstalling every time I reboot. I tried to uninstall it anyway and the window stopped responding. As I am typing this the window just started flashing and now it says it is uninstalling. It is taking a long time, so I will have to let it run and check it tomorrow. Anonymous 2018-02-27T03:29:47+00:00 After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working for some users. Cause This issue occurs when the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance. Power on and off your computer three times On the third time, your computer will boot into the Advanced Recovery environment Click Advanced Options Click Troubleshoot Click Advanced Options Click Command Prompt (Admin) Confirm the drive letter for the Windows image. Usually D: –> dir d: Run the following to view the installed packages which will also show a date of install. Dism /Image:D:\ /Get-Packages Find the package(s) that were just installed by date. Run the following command on the last installed package: dism.exe /image:c:\ /remove-package /packagename:Package\_for\_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 If you are running 32 bit Windows, run this command instead: dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17 Reboot. 0 comments No comments After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working for some users. This issue occurs when the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the cumulative update and uninstalls the currently active drivers during maintenance. Power on and off your computer three times On the third time, your computer will boot into the Advanced Recovery environment Click Advanced Options Click Troubleshoot Click Advanced Options Click Command Prompt (Admin) Confirm the drive letter for the Windows image. Usually D: –> dir d: If you are running 32 bit Windows, run this command instead: dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17 Anonymous 2018-02-27T02:39:47+00:00 I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. This is believed to be caused by the recent Cumulative Update for Version 1709: https://support.microsoft.com/en-us/help/407458... . I will give you steps to recover from both Windows and in Repair Mode that uses different drivers and should work if Windows won't. There is a fix released from Microsoft here to apply if you're able: https://support.microsoft.com/en-us/help/409124... You can try uninstalling it at Settings > Update & Security > Windows Update > Installed Update History. You might also be able to get back before it via System Restore: http://home.bt.com/tech-gadgets/computing/how-t... Then if it reinstalls and causes the same problems, uninstall it again and block it using Method Two here: https://www.askvg.com/fixing-windows-10-automat... If necessary you can perform these operations in Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf... But if you can't get into Safe Mode try Advanced Startup Options by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... If no other method works it may be necessary to create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m... . Boot mode uses different drivers so mouse and keyboard should work. Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor... Choose the boot device as a UEFI device if offered. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first. After it loads, on second screen, choose Repair Your Computer, then Advanced Troubleshoot Options, then System Restore. If System Restore fails access the Command Prompt to try Option Five here to unlock F8 Advanced Boot Options in Windows 10 to reach Safe Modes: https://www.digitalcitizen.life/4-ways-boot-saf... I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved. 0 comments No comments I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. This is believed to be caused by the recent Cumulative Update for Version 1709: https://support.microsoft.com/en-us/help/407458... . I will give you steps to recover from both Windows and in Repair Mode that uses different drivers and should work if Windows won't. There is a fix released from Microsoft here to apply if you're able: https://support.microsoft.com/en-us/help/409124... You can try uninstalling it at Settings > Update & Security > Windows Update > Installed Update History. You might also be able to get back before it via System Restore: http://home.bt.com/tech-gadgets/computing/how-t... Then if it reinstalls and causes the same problems, uninstall it again and block it using Method Two here: https://www.askvg.com/fixing-windows-10-automat... If necessary you can perform these operations in Safe Mode: https://www.digitalcitizen.life/4-ways-boot-saf... But if you can't get into Safe Mode try Advanced Startup Options by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc... If no other method works it may be necessary to create Windows 10 Installation Media on another PC: http://windows.microsoft.com/en-us/windows-10/m... . Boot mode uses different drivers so mouse and keyboard should work. Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor... Choose the boot device as a UEFI device if offered. If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first. After it loads, on second screen, choose Repair Your Computer, then Advanced Troubleshoot Options, then System Restore. If System Restore fails access the Command Prompt to try Option Five here to unlock F8 Advanced Boot Options in Windows 10 to reach Safe Modes: https://www.digitalcitizen.life/4-ways-boot-saf... I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.