Life moves fast, support should, too – it takes a little Westpac to connect you straight to the relevant team when you contact us through the app. Activate physical card Report card lost, stolen or damaged Update contact details Report fraud, scam or dispute Get support with tough times How to Contact us in the App In the Westpac App Make sure you have the latest version of the app . Tap Contact us at the top of the home screen Select Chat with us or select your topic under Call us now In Online Banking Select Chat with us on the main dashboard Other contacts and support services Find a Westpac branch or ATM near you using our locator tool along with more information, including directions and trading hours. Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7. Personal Contacts Applying, refinancing or got a question about your current loan? Our team is ready to help 8am-8pm Mon-Fri, 9am-6pm Sat-Sun (Sydney time), except for public holidays. Our team is available 8am-8pm (Sydney time), Mon-Fri. Self service Telephone Banking is available 24/7. Business Contacts Tough times can happen to anyone. Find out how we can help with financial hardship, domestic violence, financial abuse, gambling and more. Our dedicated team of specialists work in partnership with Financial Counsellors advocating for our customers experiencing financial hardship. The Westpac Estates Management Team are specialists in deceased estates who can provide guidance about the process and manage settling the estate. Find the right support We're grateful for your feedback. We're constantly striving to provide the best possible service, and we'll do our best to resolve any concern you have quickly and fairly. How we solve complaints Lodge a complaint You can serve Court Documents including subpoenas on Westpac Banking Corporation (which includes St.George, Bank of Melbourne and BankSA divisions) by mailing or hand-delivering them to our registered office, addressed to: The Proper Officer Westpac Banking Corporation

Level 18, 275 Kent Street Sydney NSW 2000. By ‘Court Documents’ we mean documents that you file with a court or tribunal and which you are legally required to serve on us. Please note the general amount for subpoena conduct money is $50.00 payable via EFT (details provided upon receipt of subpoena) or cheque made out to ‘Westpac Banking Corporation’. To help keep your information secure, we don’t offer a general email address for banking enquiries. The best way to contact us is through the Westpac App or Online Banking, via secure messaging. You can also chat with us, call our Customer Care team, or visit your nearest branch. Find out more. Find contact details and support for RAMS deposit or loan accounts, including archived records, returned funds, final statements, privacy requests and general enquiries. Turn on SafeCall SafeCall is designed to let you know it's us calling – so you can answer with confidence, stay in control and avoid Westpac impersonation scams. Search 'SafeCall' in the Westpac App to see if you're eligible. Calling from overseas If you are overseas, you can contact us in the Westpac App for a fast and secure way to get in touch. Remote Indigenous call centre Our mob are ready to help you 9am-6.30pm, Mon-Fri (ACST). They can also arrange a free translator in some languages. National Relay Service Westpac welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (02) 9155 7714 when asked by the Relay Officer. Interpreter Services Prefer a language other than English? We can help. Through Telephone Banking, our team can help arrange an interpreter in your preferred language when you call us on 132 032 . If you rely on Auslan for an in-depth financial conversation, our can arrange an interpreter to attend your preferred branch or virtually at the arranged date and time, subject to availability of an interpreter and at no cost to you. We also welcome your preferred NAATI certified in-person Auslan interpreter and the Convo Now video remote interpreting (VRI) service in branch. Where your own NAATI certified interpreter or Convo Now is chosen, this can be supported once requirements and safety checks are met. Any costs associated with these arrangements would remain with the customer. Download the Westpac App Download the iOS App Download the Android App Contact us securely Call us from the Westpac App to get verified faster and talk to the right person. Find your answers faster in our popular FAQ topics. Locate a branch Looking for us in person? Find your nearest branch using our branch finder. Things you should know Read the Westpac Online Banking Terms and Conditions (PDF 627KB) at westpac.com.au before making a decision and consider whether the product is right for you. iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a Service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC.