Lock your account if you believe someone has gained unauthorized access. Coinbase may also lock your account if we detect suspicious activity. When Security Lock is enabled, you can sign in, view your balance, review transactions and account activity, and contact support. You can’t trade, transfer crypto, or change account settings until your account is unlocked. Lock your account Access the Coinbase mobile app. Access the Coinbase mobile app. Select the menu, then choose Account & settings . Select the menu, then choose Account & settings . Select Security , then select Lock Account. Select Security , then select Lock Account. Review the details and confirm that you want to lock your account. Review the details and confirm that you want to lock your account. Sign in to your Coinbase.com account. Sign in to your Coinbase.com account. Go to https://accounts.coinbase.com/security . Go to https://accounts.coinbase.com/security . Select Security. Select Security. Select Lock Account. Select Lock Account. Note: Locking your account will sign you out from all devices. While your account is locked When security lock is enabled, your account is safe, but some features are temporarily unavailable. You'll see a banner at the top of your account explaining why: If you locked your account: "All devices were signed out and transfers are disabled to prevent theft." If you locked your account: "All devices were signed out and transfers are disabled to prevent theft." If Coinbase locked your account: "We detected suspicious activity on your account. Trading and transfers are disabled to protect your funds. All other devices have been signed out." If Coinbase locked your account: "We detected suspicious activity on your account. Trading and transfers are disabled to protect your funds. All other devices have been signed out." While your account is locked, you can: Sign in to your account Sign in to your account Review transactions Review transactions Review account activity Review account activity Contact support Contact support Trading, sending, receiving, and account changes are paused until your account is unlocked. Unlock your account The steps to unlock depend on how your account was locked and your current account balance. Sign in to your Coinbase.com account or access the Coinbase mobile app. Sign in to your Coinbase.com account or access the Coinbase mobile app. Enter your email address and password. Enter your email address and password.

Complete 2-step verification. Complete 2-step verification. Select Unlock account and follow the on-screen prompts. Select Unlock account and follow the on-screen prompts. Note: The verification required depends on your situation: If you locked your account from the same device: reset your password to regain access immediately. If you locked your account from the same device: reset your password to regain access immediately. If you locked your account from a different device or Coinbase locked your account: verify your identity. If you locked your account from a different device or Coinbase locked your account: verify your identity. When your account is unlocked, you’ll see "Account secured and unlocked" and a confirmation that you have full trading access. You'll need to reset your password, and crypto sends are paused for 24 hours after unlocking. Having trouble? Contact support. Locate your local support phone number below. Locate your local support phone number below Toll free phone number Local phone number Hours of operation +1 (888) 908-7930 +1 (844) 613-1499 +44 808 168 4635 +44 151 308 1768 English, French 9 AM - 6 PM CET (UTC+1), Mon-Fri English, German +49 800 0010726 +49 221 68943973 9 AM - 6 PM CET (UTC+1), Mon-Fri +91 1800 257 4800 9 AM - 6 PM IST (UTC+5:30), Mon-Fri +353 1 529 5132 English, Spanish +34 900 983 477 9 AM - 6 PM CET (UTC+1), Mon-Fri English, Portuguese (BR) 9 AM - 6 PM BRT (UTC-3), Mon-Fri Message support If a local phone number isn’t available, message us . Related article(s): Report unauthorized transactions Report unauthorized transactions Avoid cryptocurrency scams Avoid cryptocurrency scams